Care Coordinator - NYC

Atria Health LLC; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health and wellness benefits

Flexible Time Off

401k contributions

Continuing medical education programs

Fitness perks

Job summary

A leading health care provider in New York is looking for a Care Coordinator to provide essential support to clinical teams and enhance member experience. Ideal candidates are organized, have strong customer service experience, and are passionate about health care. Roles include managing schedules, coordinating communications, and maintaining records. Competitive salary ranges from $80,000 to $100,000 with excellent benefits.

Qualifications

• 5+ years of customer service experience in a clinical, hospitality, or membership role.
• Passionate about accuracy and protecting confidential information.
• Healthcare experience preferred.

Responsibilities

• Provide high-level administrative support to clinical teams.
• Schedule appointments and other interactions for clinical staff.
• Maintain backend administrative systems.

Skills

Customer service

Adaptability

Professional communication

Education

Bachelor’s degree

Tools

Zendesk

EMR processes

Slack

Job description

About Atria

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.

We bring together a multidisciplinary team of renowned, in‑house physicians to provide proactive, preventive, and precision‑based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.

Each member’s care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.

At Atria, we are recruiting for a Care Coordinator. This is an exciting opportunity to use your superior administrative and customer service skills to support the best possible experience for our members and redefine the standard in care experience.

We are seeking organized, thoughtful, people‑obsessed individuals who are eager to seek out ways to make the care experience remarkable and tailored to individual members’ needs to join our team. If you are exceptional at what you do and would love the opportunity to make a massive positive impact with a well‑capitalized start‑up that aims to change the world, we would love to explore this opportunity with you.

Responsibilities

• Receive, review, and execute the clinical team’s administrative needs
• Provide high-level administrative support to clinical teams including answering phones, coordinating/preparing for meetings, maintaining calendar, arranging conference calls
• Accurately and efficiently schedule appointments, referrals, and other interactions for clinical staff and membership teams
• Assist the clinical team in maintaining and updating backend administrative systems to ensure the loop gets closed and communicated accurately
• Assist with procuring medical records and follow‑up notes from external practices
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintain these records with the highest degree of confidentiality
• Support all clinicians by performing secretarial duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
• Ensure clinical team remains organized and on‑schedule through proactive, consistent communication throughout the day
• Become an expert of the Institute’s technology, processes and best practices to support the clinical staff and ensure the best possible member experience
• Keep up to date on department specific initiatives and timelines
• Maintain a professional and courteous demeanor when interacting with internal and external stakeholders
• Assist with after‑hour and weekend coverage as needed

Salary: $80,000 - $100,000

Qualifications

• Bachelor’s degree
• 5+ years customer service experience in a clinical, hospitality, or membership role
• Passionate about accuracy, investing in customer relationships, and protecting confidential information
• Adaptability and flexibility within working in a fast‑moving and dynamic environment
• Effective and professional business communication using email and phone
• Healthcare experience preferred
• Experience in Health Information Management/EMR (Electronic Medical Records) processes – preferred but not required
• Knowledge of HIPAA Privacy & Security – preferred but not required
• Experience in Zendesk, Spruce, and/or Slack – preferred but not required

Atria requires all employees conducting in person work at its NYC offices to be fully vaccinated against COVID‑19 and submit proof of vaccination before their start date. If you are unable to be vaccinated for medical or protected religious reasons, you can seek a reasonable accommodation.

Atria is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Atria believes that diversity and inclusion among our team is critical to our success, and we seek to recruit, encourage, and retain the most talented people from a diverse candidate pool.

Benefits

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• Flexible Time Off
• 401k contributions and 4% match starting after 6 months
• Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
• Fitness Perks including Wellhub +
• Time to give back and make an impact in underserved communities