Care Coordinator

Arosa; Raleigh (NC); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Arosa is seeking a Care Coordinator to ensure a pool of qualified care professionals is scheduled to meet current and future client needs, aligned with the company mission and values.

The role involves recruiting and onboarding care staff, maintaining shifts, handling payroll, and providing guidance on company policies. It also requires credential management and adherence to applicable regulations while delivering strong customer service.

Qualifications

• Experience in customer service and working with diverse clients.
• Strong communication and interpersonal skills.
• Prior recruitment or staffing experience preferred.
• Ability to work in a team and handle multiple tasks.

Responsabilités

• Recruits, screens, interviews, orients, and hires care professionals.
• Explains company policies and promotes retention and job satisfaction.
• In collaboration with Care Management staff, counsels, disciplines and may terminate care professionals.
• Inputs, confirms and verifies schedules, ensuring all open shifts are staffed.
• Performs daily reconciliation of staffing exceptions and payroll-related data.
• Ensures accurate payroll and billing for all shifts.
• Provides information and resources to care professionals regarding benefits and policies.
• Oversees the management of care professional credentials, ensuring compliance with regulations and standards.
• Performs responsibilities in accordance with ethics, policies, and regulations.
• Other duties as assigned.

Connaissances

Customer service

Team player

Excellent communication

PC literacy

Recruitment experience

Formation

High school diploma or equivalent

Description du poste

Job Purpose or Summary:

In alignment with company mission, vision and values, the Care Coordinator is responsible for ensuring an optimal pool of qualified care professionals are scheduled according to the current needs of clients and are available to meet future needs.

Essential Duties & Responsibilities:

• Recruits, screens, interviews, orients, and hires care professionals, ensuring all requirements are in place.
• Serves as care professionals support, explaining company policies, assisting with conflict resolution, promoting retention and increased job satisfaction.
• In collaboration with Care Management staff, counsels, disciplines and makes termination recommendations of care professionals.
• Inputs, confirms and verifies schedules, ensuring all open shifts are staffed.
• Performs daily reconciliation of staffing exceptions, such as care professional tardiness, missed shifts, data entry errors, etc.
• Ensures accurate payroll and billing for all shifts.
• Provides information and resources to care professionals regarding company benefits and policies.
• Oversees the management of care professional credentials, ensuring full compliance with state, local and Arosa regulations and standards.
• Performs all responsibilities in accordance with professional codes of ethics, Arosa policies and procedures, and applicable state and federal regulations.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Customer service experience
• Positive attitude with team player mindset
• High school diploma or equivalent required.
• Previous experience in recruitment or staffing preferred.
• Ability to work in a team environment required.
• Excellent written and verbal communication skills required.
• PC literacy is required.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be require some local travel to job fairs, recruitment events, etc.
• Ability to work beyond standard office hours and to be available evenings and weekends.
• Demonstrates sufficient strength, endurance and flexibility to perform job responsibilities.
• May require extended periods of standing or sitting.
• Ability to utilize standard office equipment and technology.

The information outlined in this document is intended to present the key duties and requirements necessary to achieve job results and is not a comprehensive list of all duties, responsibilities, or qualifications. The essential duties and responsibilities have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the functions of this position at any time and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

At Arosa, we believe that the highest quality in-home care can only be delivered by professionals who feel cared for themselves.