Care Coordinator

United Community & Family Services, Inc.; Norwich (CT); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Learning & Development

Team Events

Life Insurance

Job summary

UCFS Healthcare is seeking a Care Coordinator to support high-risk families with behavioral or emotional needs, developing bio-psycho-social assessments and service plans. The role emphasizes home visits, client-centered care, and collaboration across teams to improve outcomes in Eastern CT.

Responsibilities include intake, formal assessments, weekly direct services, facilitating Child Specific Team meetings, and maintaining thorough case records, with travel across UCFS service areas and a

Qualifications

• Bachelor's in Human Services with 1 year (or training) in social services.
• OR 5 years of relevant Human Services experience.
• Experience with children and families with significant behavioral health needs.
• Home visiting experience preferred.

Responsibilities

• Provide outreach and engagement to referred clients and assess eligibility.
• Assess families and develop care plans using home visits and Ohio scales.
• Deliver weekly direct services: support, advocacy, referrals, and parenting guidance.
• Coordinate Child Specific Team meetings and implement recommended actions.
• Build community relations through education, advocacy, and external meetings.
• Participate in case reviews, supervision, trainings, and maintain case records.

Skills

Travel 65-70%

Strong communication

Teamwork

Client-centered approach

Education

Bachelor's Degree in Human Services

Tools

Microsoft Outlook

Microsoft Office

Job description

Description

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Care Coordinator who will be responsible for providing support services to families with high-risk children, regarding behavioral or emotional problems, parenting issues, and life stressors by developing and implementing bio-psycho-social assessments and services plans by performing the following duties:

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

(We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule: Full-Time, 40 hours/week; Flexible

Outline of Duties and Responsibilities:

• Provide outreach and engagement to client upon referral to the program by conducting an initial phone intake process with the family, collecting basic information and presenting information to team to determine eligibility
• Complete an assessment of the family including both strengths and areas of need through home visits and Ohio scales to develop a care plan
• Provide weekly face to face direct service hours to client including support, advocacy, referrals and assistance with the development of positive parenting, safety planning, basic life skills and parenting a child with special needs
• Develop a list of interested parties identified by the family to participate in Child Specific Team meetings-run by the care coordinator- multiple times throughout involvement with the family and follow through with recommendations made at the Child Specific Team meetings
• Maintain and build community relations, through education and advocacy and participating in external meetings such as the System of Care meeting
• Participate in case reviews and supervision and attend all regularly scheduled team meetings and trainings
• Maintain up-to-date case records on each client family, including weekly contact reports, service agreements, evaluations and termination summaries

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Requirements

Minimum Education and Experience

• Bachelors Degree in the Human Service field (such as Child Psychology, Social Work, Human Services) with a minimum of one years’ experience or training in social services
• OR 5 years of relevant Human Services experience
• Experience working with children and families with significant behavioral health need
• Home visiting experience highly preferred

Minimum Certificates, Licenses, Registrations

• A valid driver's license and state mandated levels of auto liability insurance
• Eligibility to obtain a CPR certification within 30 days of hire
• Eligibility to earn a Wraparound certification as soon as possible, considering when statewide trainings are offered

Minimum Skills and Abilities

• Ability for 65 – 70% travel within UCFS Healthcare’s service area
• Proficiency with Microsoft Suite, especially in Outlook
• Ability to provide a strength based, client-centered approach to the delivery of service
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong communication and teamwork skills
• Robust interpersonal expertise over digital, in-person, and verbal correspondence

UCFS Healthcare Offers a Competitive Benefits & Perks Package to Our Hardworking Team Which Can Include:

• Financial - Yearly Performance Merit Increases; Gain Share Program; Local & Online Discounts
• Income Security - 401(k) Plan + 6% Employer Contributions; Employer Paid Life & Disability Insurance
• Health & Wellness - Medical/Dental/Vision Insurance; Employee Assistance Program; Wellness Programs; Decompression Spaces
• Time Off - Generous Paid Time Off Starting at 3 Weeks Vacation, 4 Floating Holidays, 10 Sick Days, 8 Federal Holidays
• Growth - Employee-Led Committees; NHSC Loan Repayment Opportunities; PSLF Eligibility; Career Path Ladders; Employer Paid Learning & Development Programs
• Fun - Appreciation, Education, and Team-Building Events

UCFSis strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS will continue to better serve our communities and provide quality patient, client, and resident care and services.UCFSis an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, and genetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.