Care Coordinator

Rehab Medical; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) match with seminars

Tuition reimbursement

Training and Orientation at our HQ

Mentorship onboarding program

Employee recognition program

Leadership development program

Employee assistance program

Job summary

Rehab Medical, Inc. in Indianapolis, IN, is seeking a Care Coordinator to join our team of award-winning providers of custom medical equipment.

This full-time role focuses on outbound/inbound patient follow-ups, coordinating care, and keeping internal tickets up to date. You will report to the Care Coordination Manager and work with multiple departments to ensure timely responses, quality service, and patient satisfaction.

Qualifications

• High School diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.
• Excellent customer service and organizational skills.
• Ability to meet deadlines and work independently.

Responsibilities

• Manage outbound and inbound calls for customer follow up and success plans.
• Follow up on patient requests and internal tickets with care coordinators.
• Maintain department metrics and ensure timely resolution of tickets.
• Mentor new employees joining the department.

Skills

Data entry

Email

Internet

Telephonic communication

Attention to detail

Customer service

Written communication

Oral communication

Time management

Education

High School diploma

Job description

Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

Title: Care Coordinator

Job Category: Insurance

Requisition Number: CAREC002232

Job Type: Full-Time

Indianapolis, IN, 46240, United States

Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one‑on‑one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

Education And Experience

• High School diploma

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Basic computer skills including but not limited to data entry, email, and internet
• Ability to communicate telephonically
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Excellent customer service skills
• Meet attendance schedule with dependability and consistency

Overview

The Care Coordinator position will report to the Care Coordination Manager. This position is responsible for placing outbound calls and fielding incoming calls regarding customer follow up surveys, pro‑active customer contact, escalations, and customer success plan updates.

Below are some key functions and skills for this opportunity:

• Communication and follow up on all Internal Request Queues
• Contact with provider offices to follow up on patient requests
• Contact with patients to follow up on Internal Requests tickets
• Customer Contact to follow up and survey results
• Responds to email and phone calls within 24 hours
• Review and resolve service Sales Paperwork Tickets
• Communicates with Care Coordinators and other departments for resolution of tickets
• Mentoring of new employees entering the department
• Track internal request queues to ensure department metrics are met each month

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.