Business Support Representative

Rehab Medical LLC; Indianapolis (IN); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health benefits

Vision and dental benefits

HSA incentives

401(k) match

Tuition reimbursement

Training and orientation

Employee recognition program

Leadership development program

Well-being initiatives

Résumé du poste

Rehab Medical LLC in Indianapolis, IN is seeking a Business Support Representative to join our growing team. This on-site role serves as a centralized escalation resource for Sales, Field Operations, and Revenue Cycle, resolving complex issues, guiding payer requirements, and supporting process improvements to ensure outstanding service.

Key duties include handling escalated issues, collaborating across departments, interpreting payer policies, and contributing to documentation updates.

Qualifications

• High school diploma or higher.
• Must have health insurance experience.
• Minimum 2 years of health insurance experience required.
• Strong computer proficiency with multiple software systems.
• Excellent critical thinking and communication skills.

Responsabilités

• Serve as a central point of contact for escalated issues across departments.
• Collaborate across teams to resolve workflow interruptions.
• Review payer policies and documentation requirements for compliance.
• Interpret requirements and guide internal stakeholders and patients.
• Update policies and process documentation as needed.

Connaissances

Customer service

Communication

Problem solving

Multi-system navigation

Attention to detail

Adaptability

Formation

High school diploma or higher

Outils

Microsoft Outlook

Microsoft Teams

Description du poste

3750 Priority Way S. Drive
Indianapolis, IN 46240, USA

• On-site
• Insurance
• Full-Time
• Requisition #: BUSIN002296

Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to addindividuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medicalteam.Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply:

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

The Position: We are looking for a Business Support Representative to join our growing team!

Overview:

The Business Support Specialist serves as a centralized escalation resource for Sales, Field Operations, and Revenue Cycle teams when standard workflows are disrupted. This role is responsible for researching and resolving complex issues, providing guidance on payer requirements and policies, supporting process improvements, and ensuring exceptional service to both internal and external customers. Success in this role requires strong critical thinking, adaptability, communication skills, and the ability to navigate multiple systems and processes effectively.

Essential Duties and Responsibilities:

• Serve as a central point of contact for escalated issues impacting Sales, Field Operations, and Revenue Cycle teams.
• Build and maintain strong working relationships across departments to facilitate collaboration and issue resolution.
• Review and interpret payer policies, documentation requirements, and company procedures to ensure compliance and appropriate application.
• Analyze complex situations and determine the best course of action to resolve workflow interruptions.
• Address issues requiring payer escalation, manual intervention, or specialized guidance.
• Provide support and education on complicated orders, policies, procedures, and workflow requirements.
• Identify process gaps and collaborate with leadership to improve and align processes across departments.
• Ensure policies, procedures, and process documentation are updated as needed.
• Communicate effectively with patients, referral sources, payers, and internal stakeholders, including handling difficult or sensitive conversations professionally.
• Meet departmental performance expectations, including productivity, problem resolution, and communication metrics.
• Participate in special projects and perform additional duties as assigned.

Qualifications:

• High school diploma, or higher
• Must have health insurance experience
• Minimum 2 years of health insurance experience required
• Preferred 5+ years of health insurance experience
• Strong computer proficiency with the ability to quickly learn and navigate multiple software systems, portals, and applications, including Microsoft Outlook and Teams.
• Excellent critical thinking and problem-solving skills with the ability to analyze information, interpret requirements, and make sound decisions.
• High attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to effectively manage phone conversations, including difficult or complex discussions.
• Adaptability and flexibility in a fast-paced environment with changing processes and responsibilities.
• Strong organizational and time management skills.
• Ability to work independently while also contributing as a collaborative team member.
• Customer-service mindset with a focus on resolution and relationship building.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.

Qualifications

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic : Shows intense and eager enjoyment and interest

Team Player : Works well as a member of a group

Motivations

Required

Goal Completion : Inspired to perform well by the completion of tasks

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.