Entry Level Medical Sales

Rehab Medical; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

HSA incentives

401(k) match

Tuition reimbursement

HQ training program

Employee recognition program

Leadership development program

Well-being initiatives

Job summary

Rehab Medical LLC is seeking a Patient Care Representative to support the mobility equipment process from intake to equipment approval. The role emphasizes timely communication, coordination, and accurate documentation to ensure smooth patient experiences.

Responsibilities include intake management, scheduling evaluations, and assisting with forms and insurance verifications. The position offers on-site work in Austin with competitive hourly pay and benefits.

Qualifications

• Exceptional interpersonal skills with ability to develop relationships.
• Confidentiality and discretion in handling patient data.
• Excellent verbal and written communication skills.
• Ability to work independently and stay organized with attention to detail.
• Minimum 2 years of administrative support experience.

Responsibilities

• Act as primary intake contact and coordinate patient intake questionnaires.
• Schedule PT/OT/ATP evaluations and related steps within set timelines.
• Assist with documentation, paperwork, and insurer communications as needed.
• Provide updates to patients every 5 business days or sooner if changes occur.

Skills

Interpersonal skills

Confidentiality

Verbal & written communication

Independent worker

Detail oriented

Organized

Administrative support

Education

Bachelor's degree or higher

Job description

11110 Metric Blvd
Suite A
Austin, TX 78758, USA

• On-site
• Rate : $20 USD per hour
• Full-Time
• Requisition #: ENTRY002307

Description

About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.

We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients.

If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today!

Why You Should Apply:

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

Position Overview and Key Responsibilities:

Patient Care Representative (PCR) plays a key role in supporting patients through the mobility equipment process — from initial intake to approval of equipment. The PCR ensures timely communication, coordination, and documentation to help patients receive their medical equipment efficiently and with excellent service. Success in this role is measured by timely follow-ups, accurate documentation, and strong communication that enhances patient satisfaction and process efficiency.

Intake Management

• Contact all new patients within 24 hours of referral to complete the Intake Questionnaire andinitiatethe process for obtaining mobility equipment.
• Establish themselves as themainpoint ofcontact.
• Verify insurance coverage; if unable to complete verification, contact Business Support orsubmitthe claim for business support to verify.
• Explain the process and get the patient to commit to the process.
• Ensure intake is completed within 5 business days
• If the patient is unreachable after 5 days, elevate to the Manager or Sales Representative for potential order cancellation.
• If ongoing contact attempts (“phone tag”) occur, document each attempt rather thancancelingthe order.

Scheduling Coordination

• Coordinate and schedule all necessary patient evaluations, including:
• Physical or Occupational Therapy (PT/OT) evaluation
• Assistive Technology Professional (ATP) evaluation (for complex orders)
• Schedule each step within 3 business days to keep the process moving efficiently.
• Ensureschedulingprocess is completedwith20 days.
• If scheduling exceeds 20 working days, PCRs must involve a manager fornextsteps.
• Collaborate with Sales Representatives and ATPs to resolve scheduling delays and ensure continuity of patient care.

Documentation and Paperwork Support

• Support Sales Representatives byassistingwith documentation as needed, including attaching, faxing, orassistingsaleteam withpaperworkprocess.
• Following up with physician offices to ensure all forms are completed and received(role to be agreed upon with Sales Rep and Sales Manager)
• Ensuring finaldocumentationis faxed todoctor timely.
• Maintain consistent communication with patients throughout the process to ensure they are informed of their status and next steps.
• Provide updates to patients at least every 5 business days, or morefrequentlyif significant changes occur.

Requirements:

• Exceptional interpersonal skills with ability to develop relationships
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented, and organized
• Minimum 2 - years of administrative support experience

We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.

Qualifications

Behaviors

Required

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Motivations

Required

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Self-Starter : Inspired to perform without outside help

Peer Recognition : Inspired to perform well by the praise of coworkers

Education

Required

Bachelors or better in Other.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.