Entry Level Medical Sales

Rehab Medical LLC; Troy (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

HSA incentives

401(k) match

Tuition Reimbursement

Training and Orientation at HQ

Employee Recognition Program

Leadership Development Program

Employee Assistance Program

Job summary

Rehab Medical LLC in Troy, OH is seeking a Patient Care Representative to support patients through the mobility equipment process from intake to equipment approval. The PCR ensures timely communication, coordination, and documentation to help patients receive their devices efficiently.

Responsibilities include intake management, scheduling PT/OT and ATP evaluations, and assisting with paperwork while maintaining confidentiality and strong patient relationships.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently, be detail oriented, and organized.
• Minimum 2+ years of administrative support experience.

Responsibilities

• Intake Management: contact patients within 24 hours, establish main contact, verify coverage, complete intake within 5 days.
• Scheduling Coordination: arrange PT/OT and ATP evaluations within 3 business days; keep process moving.
• Documentation and Paperwork Support: assist with documentation, ensure timely faxing to doctors, maintain patient updates every 5 business days.

Skills

Interpersonal skills

Relationship building

Communication

Detail oriented

Organized

Independent worker

Confidentiality

Education

Bachelor's degree or higher

Job description

66 Industry Court
Suite A
Troy, OH 45373, USA

Description

About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.

We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients.

If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical

Why You Should Apply:

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

Position Overview and Key Responsibilities:

Patient Care Representative (PCR) plays a key role in supporting patients through the mobility equipment process — from initial intake to approval of equipment. The PCR ensures timely communication, coordination, and documentation to help patients receive their medical equipment efficiently and with excellent service. Success in this role is measured by timely follow-ups, accurate documentation, and strong communication that enhances patient satisfaction and process efficiency.

Intake Management

• Contact all new patients within 24 hours of referral to complete the Intake Questionnaire andinitiatethe process for obtaining mobility equipment.
• Establish themselves as the mainpoint ofcontact.
• Verify insurance coverage; if unable to complete verification, contact Business Support orsubmitthe claim for business support to verify.
• Explain the process and get the patient to commit to the process.
• Ensure intake is completed within 5 business days
• If the patient is unreachable after 5 days, escalated to the Manager or Sales Representative for potential order cancellation.
• If ongoing contact attempts (“phone tag”) occur, document each attempt rather thancancelingthe order.

Scheduling Coordination

• Coordinate and schedule all necessary patient evaluations, including:
• Physical or Occupational Therapy (PT/OT) evaluation
• Assistive Technology Professional (ATP) evaluation (for complex orders)
• Schedule each step within 3 business days to keep the process moving efficiently.
• Ensureschedulingprocess is completedwith20 days.
• If scheduling exceeds 20 working days, PCRs must involve a manager fornextsteps.
• Collaborate with Sales Representatives and ATPs to resolve scheduling delays and ensure continuity of patient care.

Documentation and Paperwork Support

• Support Sales Representatives byassistingwith documentation as needed, including attaching, faxing, orassistingsalesteam withpaperworkprocess.
• Following up with physician offices to ensure all forms are completed and received(role to be agreed upon with Sales Rep and Sales Manager)
• Ensuring finaldocumentationis faxed todoctor timely.
• Maintain consistent communication with patients throughout the process to ensure they are informed of their status and next steps.
• Provide updates to patients at least every 5 business days, or morefrequentlyif significant changes occur.

Requirements:

• Exceptional interpersonal skills with ability to develop relationships
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented, and organized
• Minimum 2 - years of administrative support experience

We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.

Qualifications

Behaviors

Required

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Peer Recognition: Inspired to perform well by the praise of coworkers

Motivations

Required

Education

Bachelors or better in Other.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.