Care Coordinator

Laurus; Grand Rapids (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

StoryPoint Forest Hills by Leisure Living Management is seeking a Care Coordinator to lead the care team and ensure high-quality resident care. You will coordinate with physicians, staff, and families, manage medications per orders, and maintain accurate records in a collaborative, resident-centered environment.

The role emphasizes training, adherence to safety and confidentiality policies, and participation in on-call rotations.

Qualifications

• High school diploma or GED; Care Specialist I & II within 90 days.
• Minimum 6 months of recent experience as a Care Specialist or equivalent.
• CPR and First Aid certification required or obtained within 30 days.
• Good communication and interpersonal skills with residents and families.

Responsibilities

• Coordinate and provide resident care to ensure quality care.
• Lead care team and participate in orientation and training.
• Review resident service plans and update as needed.
• Perform rounds with physicians and communicate orders to staff and families.
• Administer medications per physician orders and policies.
• Maintain daily charting and confidential documentation.

Skills

Oral and written communication

Customer service

Teamwork

Organizational skills

Multitasking

Problem solving

Confidentiality

Professional telephone etiquette

Education

High school diploma or GED; Care Specialist I & II within 90 days; 6 months experience as Care Specialist

Tools

Microsoft Office

eMAR system

Job description

Care Coordinator StoryPoint Forest Hills

POSITION SUMMARY

Responsible to provide and coordinate resident care to ensure quality care is delivered as well as provide care team leadership

ESSENTIAL FUNCTIONS

Assure that residents are treated with kindness and respect Protect residents from accidents and injuries Be responsible for the safety of residents in the case of emergency Serve as go to resource person for team members Participate with orientation and training for care team members Foster positive work environment and strong support for developing skills with other care team members Review update and provide resident care as outlined in resident service plans Perform rounds with physicians and communicate new orders to staff and family members as required Assist with schedule coverage needs as necessary Answer resident call signals as well as door and safety alarms promptly Administer pass medications to residents according to physician orders and policies Review and process physician orders utilizing eMAR in conjunction with pharmacy support Assist with resident evaluations Conduct departmental review audits Provide results to Director of Resident Care Assure adequate medication and supply inventory for residents Observe and report non emergent resident behavior and condition changes to Director of Resident Care Complete daily charting documentation and reporting as required Participate in or lead activities as planned by Life Enrichment Assist and remind residents to participate in activities Follow and comply with infection control safety emergency and confidentiality policies and procedures Participate in the on call rotation as assigned Promote positive relationships with residents staff and visitors Remain awake and alert while on duty Perform any other duties as requested within the scope of responsibility and requirements of the job To perform this job successfully an individual must be able to perform each essential duty satisfactorily Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions Must work to demonstrate Leisure Living Management Values Live and work each day with purpose Accept accountability and demonstrate responsibility Embrace lifelong learning Promote mutual respect Display transparency Appreciate diversity Practice forgiveness Be thankful

SKILLS AND ABILITIES

Education and Experience High school diploma GED and successful completion of Care Specialist I and II curriculum within 90 days of hire and at least 6 months of recent experience as a Care Specialist or equivalent experience is required

Certificates and Licenses

Must have CPR First Aid certification or obtain within thirty 30 days of hire

Computer Skills

Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment with a capacity to master company specific software

Other Requirements

Ability to multi task prioritize and work with minimal supervision Effective oral and written communication skills Professional telephone etiquette and customer service skills Superior communication and interpersonal skills Communicate in a respectful and professional manner with residents families co workers and leadership staff at the community Developed organizational skills Ability to problem solve and demonstrate good judgement Team oriented self starter with demonstrated ability to accept direction and work well with supervisor Promote teamwork by working with coworkers in a positive and cooperative manner Ability to maintain a high level of confidentiality

PHYSICAL DEMANDS

Stand Frequently Walk Frequently Sit Occasionally Reach outward Frequently Reach above shoulder Occasionally Climb Occasionally Squat or Kneel Occasionally Bend Frequently Twist Frequently Lift Carry Transfer 10 lbs or less Frequently 11 20 lbs Frequently 21 50 lbs Occasionally 51 100 lbs Occasionally with assistance Over 100 lbs NAPushPull 10 lbs or less Frequently 11 20 lbs Frequently 21 50 lbs Occasionally 51 100 lbs Occasionally Over 100 lbs Occasionally

Connecting Seniors Families and Communities

For over 37 years our senior living communities have served seniors and their families across Michigan Ohio Indiana Iowa Kentucky and Tennessee with each location offering unique services including independent enhanced and assisted living as well as memory care and rehabilitation and skilled nursing Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families weve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day Not Just Making Every Day Great Making Every Minute Great There are 1440 minutes in every single day We aspire to make each one of them an exceptional moment This philosophy is supported by our 6 powerful yet simple pillars Dream Big Have Courage Take Initiative Be Accountable Give Back & Enjoy it We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person in every interaction every minute of every day It begins with empowering our employees Every employee at every level of the company is expected to perform like a leader Everyone is encouraged and expected to put the needs of each other above everything else No one here just does their job The mission is to create the absolute best experiences This emphasis on putting people first has helped us successfully grow for the right reasons We have developed an environment that attracts dreamers adventurers creators givers and believers to seek career opportunities with us We find people who believe that true happiness is only found in the service of others We want high performers with diverse skill sets and big hearts We treat each other as family and find that close collaboration creates the biggest ideas If you love serving others and are looking for an opportunity to thrive CommonSail Investment Group and our businesses is your destination This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be It is not intended to limit or in any way modify the right of any supervisor to assign direct and control the work of the employees under her his supervision The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty Equal Opportunity Employer SP2