Care Coordinator

The-Arc-Mercer; Ewing Township (NJ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401k with employer match

Medical and dental benefits

Paid time off

Job summary

The Arc Mercer, Inc. seeks a Care Coordinator to manage daily administrative operations of its Health Center, ensuring timely, accurate, and person-centered care for individuals with IDD. You will connect physicians, clinical staff, families, pharmacies, and providers to coordinate appointments and medications.

You will handle scheduling, referrals, insurance requirements, lab orders, and communication across departments, fostering collaboration and confidentiality in a people-first environment.

Qualifications

• High school diploma; healthcare admin or business degree preferred.
• Experience in medical office administration or healthcare practice management.
• Knowledge of scheduling, insurance verification, prior authorizations, and pharmacy coordination.
• Proficiency with Tebra, NaviNet, and Microsoft Excel.

Responsibilities

• Coordinate physician schedules and Health Center calendars.
• Manage resident appointments and referrals.
• Oversee insurance documentation and prior authorizations.
• Serve as primary liaison with pharmacies and injectable medications.

Skills

Medical office administration

Scheduling

Insurance verification

Prior authorizations

Pharmacy coordination

Education

Associate/Bachelor’s in healthcare administration or business

Tools

Tebra

NaviNet

Excel

Job description

Title: Care CoordinatorCompensation: up to $70,000.00 annuallyStatus: Full-TimeCategory: ExemptReports to: Administrator of Medical and Behavioral ServicesLocation: Mercer County, NJWho We AreThe Arc Mercer has supported individuals with intellectual and developmental disabilities (IDD) for over 70 years. We are recognized for operational excellence, strong leadership, and industry-leading low staff turnover. Our organization is committed to innovation, accountability, and building systems that ensure consistent, high-quality services across all programs.What We Offer:Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%Comprehensive Medical and Dental BenefitsPaid Time Off: Personal, Vacation & SickPosition OverviewThe Care Coordinator oversees daily administrative and operational functions of The Arc Mercer Health Center. This role ensures seamless coordination of appointments, medications, insurance requirements, laboratory orders, and communication across multiple departments and external partners.You’ll be the central hub connecting physicians, clinical staff, residential programs, families, pharmacies, and outside providers — ensuring timely, accurate, and person-centered care for individuals with IDD.What You’ll LeadPractice & Appointment CoordinationManage physician schedules and Health Center calendarsCoordinate resident appointments with internal/external providersOversee referrals, follow-ups, testing, and provider recommendationsCommunicate appointment details to residential and clinical teamsMedication & Pharmacy CoordinationServe as primary liaison with pharmaciesReceive, verify, secure, and document injectable medicationsComplete and track prior authorizations, appeals, and medication formsCoordinate Genesight testing and related documentationLaboratory & Diagnostic SupportProcess lab orders and requisition formsCoordinate lab appointments and follow-up documentationEnsure providers receive timely lab results and informationInsurance & Authorization ManagementVerify insurance eligibility via NaviNet and TebraSubmit and track prior authorizations and appealsResolve insurance issues impacting appointments or medicationsCommunication & Administrative OperationsManage Health Center emails, calls, voicemails, and correspondenceMaintain organized medical, administrative, and insurance recordsSupport communication between Health Center, Residential Services, Day Program, families, pharmacies, and outside providersFinancial & Office AdministrationPrepare bank deposits and maintain deposit documentationTrack deposits and bill breakdowns in ExcelMaintain organized financial and administrative recordsProvider & Pharmaceutical RelationsCoordinate meetings with pharmaceutical representativesMaintain product information and educational materialsSupport provider communication with external organizationsWhat You BringRequiredHigh school diploma (Associate/Bachelor’s in healthcare administration or business preferred)Experience in medical office administration or healthcare practice managementKnowledge of scheduling, insurance verification, prior authorizations, and pharmacy coordinationProficiency with Tebra, NaviNet, and Microsoft ExcelStrong organizational, communication, and problem-solving skillsAbility to manage multiple priorities with accuracy and confidentialityPreferredExperience working with individuals with intellectual and developmental disabilities (IDD)Background in interdisciplinary healthcare coordinationCore CompetenciesHealthcare operationsOrganization & attention to detailCommunication & follow-throughAppointment & referral managementMedication/pharmacy coordinationInsurance & authorization processesProfessionalism & confidentialityCollaboration with interdisciplinary teamsWhy Join The Arc Mercer?Mission-driven work supporting individuals with IDDCollaborative clinical environmentStable, growing organization with strong community impactComprehensive benefits packageOpportunities for professional developmentEqual Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability statusReferral Notice: Please list any employee referrals directly in your application. To maintain a fair and compliant hiring process, applicants and their contacts should not reach out to company leadership or managers regarding interviews or hiring decisions. All communication must go through Talent Acquisition.