Care Coordinator

Assisting-Hands-Home-Care-4; Charlotte (NC); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Assisting Hands Home Care is seeking a compassionate Care Coordinator to support seniors through direct non-medical care, coordination, and family communication.

You will accompany caregivers on first shifts, manage scheduling, and nurture relationships with families and referral sources to promote client satisfaction and agency growth.

Qualifications

• Experience in senior care, home care, caregiving, healthcare coordination, customer service, or related field.
• CNA/Medical Assistant or equivalent certification required.
• Excellent verbal and written communication skills.
• Strong relationship-building, organizational, problem-solving, and follow-up skills.
• Comfortable providing hands-on, non-medical care to seniors.
• Confident making outreach calls and developing professional referral relationships.
• Proficiency with email, Microsoft Office or Google Workspace, and electronic care management systems.
• Valid driver’s license and willingness to travel to client homes and referral partner locations.

Responsabilités

• Provide in-person, non-medical assistance with activities of daily living, companionship, and safety.
• Accompany caregivers on first shifts, review care plans, and ensure smooth transitions.
• Assist with scheduling caregiver shifts and coverage coordination.
• Maintain regular contact with clients and families, address concerns, and coordinate follow-ups.
• Call referral sources, introduce agency services, and schedule follow-up meetings and visits.
• Coordinate new client starts, caregiver assignments, and service changes.
• Conduct client visits and satisfaction checks, maintaining documentation and reporting safety concerns.
• Follow agency policies, confidentiality requirements, and North Carolina regulations.

Connaissances

Communication

Relationship-building

Organizational skills

Problem-solving

Follow-up

Customer service

Independent work

Willingness to travel

Hands-on care (non-medical)

Formation

CNA/Medical Assistant

Equivalent certification

Outils

Microsoft Office

Google Workspace

Electronic care management systems

Description du poste

Care Coordinator Position:

Assisting Hands Home Care is seeking a compassionate, organized, and proactive Care Coordinator who is passionate about improving the lives of seniors. This role combines hands-on caregiving, care coordination, caregiver support, family communication, and referral relationship development.

The Care Coordinator will provide direct, non-medical assistance to seniors when needed, accompany caregivers on their first shifts with new clients, ensure smooth care transitions, maintain strong relationships with families and referral sources, and coordinate follow-up activities that support client satisfaction and agency growth.

Key Responsibilities:

• Direct Senior Care: Provide in-person, non-medical assistance with activities of daily living, companionship, and safety while promoting dignity and independence.
• Caregiver Support: Accompany caregivers on their first shifts, review client care plans and routines, and follow up to ensure a smooth transition.
• Scheduling Support: Assist with scheduling caregiver shifts throughout the week, coordinating coverage, managing schedule changes, and minimizing missed shifts.
• Family Communication: Maintain regular contact with clients and families, address concerns, assess satisfaction, and coordinate follow-ups.
• Referral Outreach: Call referral sources, introduce agency services, build professional relationships, and schedule follow-up calls, meetings, and visits.
• Care Coordination: Coordinate new client starts, caregiver assignments, service changes, and communication between families, caregivers, and office staff.
• Quality Assurance: Conduct client visits and satisfaction checks, maintain accurate documentation, and promptly report safety concerns or changes in client needs.
• Compliance: Follow agency policies, confidentiality requirements, and applicable North Carolina regulations.

Qualifications:

• Experience in senior care, home care, caregiving, healthcare coordination, customer service, or a related field.
• CNA/Medical Assistant, or equivalent required.
• Excellent verbal and written communication skills.
• Strong relationship-building, organizational, problem-solving, and follow-up skills.
• Comfortable providing hands-on, non-medical care to seniors.
• Confident making outreach calls and developing professional referral relationships.
• Proficiency with email, Microsoft Office or Google Workspace, and electronic care management systems.
• Valid driver's license, reliable transportation, and willingness to travel to client homes and referral partner locations.
• Ability to work independently, manage competing priorities, and respond compassionately to changing client needs.