Care Coordinator

Citizens Memorial; Bolivar (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Annual merit increases

Employee wellness program

Job summary

Citizens Memorial Hospital in Bolivar, Missouri is seeking a Care Coordinator to join the Emergency Department team. This non-clinical role guides patients and families through the care continuum, coordinating follow-up, referrals, and transitions to ensure timely, appropriate care.

The ideal candidate will have at least one year of healthcare experience, strong communication skills, and proficiency with EMR systems.

Qualifications

• High School diploma or equivalent required.
• Minimum one year of healthcare-related experience required.
• Strong communication, customer service, and organizational skills.
• Proficiency with electronic medical records (EMR) systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate ED follow-up with primary care providers, specialists, and ancillary services.
• Assist patients in establishing primary care relationships when needed.
• Facilitate referrals and support continuity of care processes.
• Collaborate with physicians, nurses, clinic teams, and community partners to ensure seamless care transitions.
• Manage scheduling, referral tracking, and electronic work queues.
• Support population health and patient experience initiatives.

Skills

Communication

Customer service

Organization

Multitasking

EMR proficiency

Education

High School diploma or equivalent

Job description

Citizens Memorial Hospital (CMH) is hiring a Care Coordinator to join our Emergency Department team in Bolivar, Missouri — someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve.

Position Details

• Status: Full Time
• Work Shift: Days
• Hours: Mon -Fri, 10:00am-6:00pm, Flexible

What Your Day Looks Like:

Care coordination advances population health by ensuring patients discharged from the ED are successfully connected to primary, specialty, and community-based services to promote the right care at the right time in the right setting. This non-clinical role plays a vital part in improving access to care, reducing avoidable emergency department utilization, and supporting positive patient outcomes through proactive care coordination.

As a Care Coordinator, you will be:

• Coordinating emergency department follow-up appointments with primary care providers, specialists, and ancillary services.
• Assisting patients in establishing primary care relationships when needed.
• Facilitating referrals and supporting continuity of care processes
• Collaborating with physicians, nurses, clinic teams, and community partners to ensure seamless care transitions
• Managing scheduling, referral tracking, and electronic work queues
• Supporting population health and patient experience initiatives

Qualifications:

Education: High School diploma or equivalent

Experience: Minimum one year of healthcare-related experience

Skills: Strong communication, customer service, organization, ability to manage multiple priorities in a fast-paces environment, and proficiency with electronic medical systems

Licensure/Certification: N/A

Physical Requirements: Ability to work at a computer 90% of the day and stand for the remaining 10%

Benefits That Support You

• Competitive wages, annual merit increases, employee wellness program

Why CMH?

CMH includes 34 primary and specialty clinics, six long-term care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walk-in clinics, addiction recovery, therapies, and more - all grounded in exceptional, community-focused healthcare.

• CMH is a three-time recipient of the Missouri Quality Award.
• 2025 Chest Pain-MI Platinum Award
• Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in southwest Missouri.

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