Care Management Support Specialist

Healthfirst; New Jersey; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401k contributions

Job summary

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical tasks, outreach to members and providers, and processing authorizations. You will work within a clinical team and support operations across departments.

The role emphasizes strong communication, ability to manage a large caseload, and accuracy in documentation. A high school diploma and customer service experience are required, with preferred associate degree and familiarity with healthcare systems.

Qualifications

• High School diploma or GED equivalent.
• Experience in a customer service environment.
• Experience working in a fast-paced environment with multiple priorities.
• Strong verbal and written communication with good grammar, spelling, and punctuation.

Responsibilities

• Conduct outreaches for newly enrolled members to review services, DME, and requests.
• Review intake documents for pre-approved services and escalate discrepancies.
• Complete Welcome Onboarding and assessments and identify issues needing clinical escalation.
• Initiate and finalize authorizations in Trucare for preapproved services and DMEs.

Skills

Customer service experience

Communication skills

Multitasking

Education

Associate Degree/Certification in related field

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

Sharepoint

Microsoft Office Suite

Job description

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical tasks, outreach to members and providers, and processing authorizations. You will work within a clinical team and support operations across departments.

The role emphasizes strong communication, ability to manage a large caseload, and accuracy in documentation. A high school diploma and customer service experience are required, with preferred associate degree and familiarity with healthcare systems.