Care Coordination & Outreach Specialist

Healthfirst; Florida; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k contributions

Job summary

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical activities such as creating cases and events, and providing telephonic outreach to members, providers and community-based organizations. This role handles member mailings, faxes, and documentation on behalf of the care team.

The position supports a clinical team, manages a sizable caseload, and collaborates across departments to resolve onboarding issues and improve care access and cost outcomes.

Qualifications

• Experience in a customer service environment.
• Experience working in a fast-paced environment with multiple priorities.
• Strong verbal and written communication with good grammar and punctuation.

Responsibilities

• Assist care/case managers with non-clinical activities and case creation.
• Provide telephonic outreach to members, providers and community organizations.
• Document calls, educate members/providers on service requirements and process authorizations.
• Manage a large caseload and coordinate across departments to improve outcomes.
• Handle member mailings, referrals, and clinical request documentation.

Skills

Customer service experience

Multitasking in fast-paced environment

Verbal and written communication

Education

High School diploma or GED

Associate Degree/Certification

Job description

Healthfirst is seeking a Support Coordinator to assist care/case managers with non-clinical activities such as creating cases and events, and providing telephonic outreach to members, providers and community-based organizations. This role handles member mailings, faxes, and documentation on behalf of the care team.

The position supports a clinical team, manages a sizable caseload, and collaborates across departments to resolve onboarding issues and improve care access and cost outcomes.