Care Coordination Supervisor (Region I)

Integrated Services for Behavioral Health; Lancaster (OH); On-site; USD 64,000 - 74,957; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401(k) with employer match

Employee Assistance Program

Job summary

Integrated Services for Behavioral Health is seeking a Care Coordination Supervisor to ensure adherence to the high-fidelity wraparound model, focusing on quality care for children and families. You will supervise care coordination teams and provide essential training and support.

The role requires a Bachelor's or Master's degree in a related field and relevant licensure. Benefits include medical, dental, vision, and a 401(k) with employer match.

Qualifications

• Three years of experience providing coordinated supportive services.
• Previous supervisory experience preferred.
• Knowledge of high-fidelity wraparound services preferred.

Responsibilities

• Supervise and oversee activities of care coordination team members.
• Provide training for direct care coordinators.
• Ensure coordination and adherence to the on-call rotation.

Skills

Communication skills

Organizational skills

Clinical knowledge of children

Experience in behavioral health

Education

Bachelor's or master's degree in social work, education, counseling, psychology

LSW or LPC license

Tools

Electronic Health Record systems

Job description

Overview

ISBH is a community-minded, forward-thinking behavioral health organization serving Southeast and Central Ohio. The Care Coordination Supervisor ensures adherence to the high‑fidelity wraparound model, focusing on quality care for children and families from diverse socioeconomic, racial, ethnic, and cultural backgrounds.

Location

Fairfield County, Ohio. Sign‑on bonus: $5,000.

Salary

$64,000.00 – $74,957.37 (based on experience, education, and/or licensure).

Responsibilities

• Supervise and oversee activities of care coordination team members through meetings, supervision, and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support, and assistance to staff through individual and group conferences, assisting in analyzing case problems, and improving their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain high‑fidelity wraparound training credential.
• Ensure completion of skill and competency‑based training to supervise the delivery of ICC and MCC; review, provide feedback, and approve all required documentation – including care plans, initial assessments, and CANS outcomes reports.
• Ensure coordination and adherence to the on‑call rotation.
• Participate in ongoing fidelity review and monitoring focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process, and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver to ensure the highest quality of services, focusing on family voice and choice.
• Assess needs in crisis situations and inform response.
• Respect confidential information and ensure operations meet quality and compliance standards.
• Assure documentation meets Medicaid standards.
• Evaluate staff performance and recommend appropriate action to the manager.
• Participate in the review and selection of new staff, including position requisitions, applicant reviews, and interviews.
• Perform all other duties as assigned.

Minimum Requirements

• Bachelor’s or master’s degree in social work, education, counseling, psychology, or another related field preferred.
• LSW or LPC license required.
• Three years of experience providing coordinated supportive services/care coordination services.
• Previous supervisory experience preferred.
• Experience in the behavioral health field required, preferably with multi‑system youth or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services in behavioral health, developmental disabilities, and autism.
• Knowledge of high‑fidelity wraparound services preferred (training provided post‑hire).
• Excellent oral and written communication skills, demonstrating professionalism with children, youth, families/caregivers, colleagues, and partners.
• Excellent organizational skills and the ability to stay focused.
• Ability to prioritize multiple tasks.
• Demonstrated clinical knowledge of children with co‑occurring developmental disorders and complex behavioral health issues.
• Experience using Electronic Health Record systems.
• Ability to operate, receive, and conduct video calls and/or meetings in an automated office environment.
• Ability to maintain a minimum of 100 Mbps for high‑speed internet connection.

Benefits

• Medical
• Dental
• Vision
• Short‑term Disability
• Long‑term Disability
• 401(k) with employer match
• Employee Assistance Program (EAP) providing support and resources

Equal Opportunity Employment

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.