Care Coordination Specialist - Scheduling & Client Liaison

Care Advantage, Inc.; South Boston (VA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Vacation days and holidays

Work-life balance

Team environment

Job summary

Care Advantage Inc is a leading home care provider recognized as a Top Workplace and Best in Home Care. We’re growing quickly and offer roles where you thoughtfully pair caregivers with clients based on health needs, personality fit, and preferences to ensure every client feels supported.

You’ll manage client and caregiver relationships, maintain accurate schedules, handle emergencies, monitor attendance, and help welcome new clients. This role rewards initiative, organization, and teamwork.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of relevant work experience.
• Scheduling, medical, or phone experience a plus.
• Computer literacy and comfort with scheduling systems.
• Strong organizational skills, attention to detail, and communication abilities.

Responsibilities

• Pair caregivers with clients by health needs, fit, and preferences.
• Act as liaison between clients, families, and field staff.
• Maintain accurate, up-to-date schedules in our system.
• Pivot quickly during emergencies or last-minute changes.
• Monitor field staff activity, attendance, and reliability.
• Assist onboarding of new clients and guide them through process.
• Use scheduling software and digital tools to keep records current.
• Cross-train to cover shifts and support teammates.

Skills

Scheduling

Communication

Customer service

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Care Advantage Inc is a leading home care provider recognized as a Top Workplace and Best in Home Care. We’re growing quickly and offer roles where you thoughtfully pair caregivers with clients based on health needs, personality fit, and preferences to ensure every client feels supported.

You’ll manage client and caregiver relationships, maintain accurate schedules, handle emergencies, monitor attendance, and help welcome new clients. This role rewards initiative, organization, and teamwork.