Care Coordination Specialist (Referrals & Scheduling)

Greenbrook Medical; Brooksville (FL); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off + paid sick time

401(k) with company match

Generous annual performance bonus

Job summary

Greenbrook Medical in Brooksville, FL is seeking a Referral Coordinator to manage referrals end-to-end for seniors. You will work with patients, providers, and specialists, ensuring accurate authorizations, scheduling, and seamless communication as we open a new clinic.

The role requires 3+ years in referral coordination or as a medical assistant, CMA preferred, strong communication, and bilingual English/Spanish is a plus.

Qualifications

• 3+ years as a referral coordinator or medical assistant, ideally in primary care.
• 2+ years managing referrals from primary care to specialists.
• Strong communication skills that build trust with patients, providers, and teammates.
• The ability to multitask, prioritize, and stay organized in a fast-paced clinic.
• Compassion, professionalism, and a patient-first mindset.
• High attention to detail and commitment to excellence.
• Composure and focus when things get busy.
• A collaborative spirit and willingness to learn.

Responsibilities

• Own the referral, start to finish.
• Submit referrals and authorizations with complete, accurate information.
• Track approvals, denials, and next steps to keep care moving.
• Coordinate records and documentation so specialists have what they need.
• Document thoroughly in the EMR and maintain clean, accurate patient files.
• Schedule specialist appointments and follow up until completion.
• Verify insurance and eligibility to prevent delays.
• Respond to patient and provider inquiries with concierge-level support.
• Provide clear instructions so patients know exactly what to expect.
• Partner with providers to create seamless patient experiences.
• Collaborate with clinical staff to keep care coordinated.
• Support front office and MA workflows when the clinic needs an extra hand.
• Contribute to care team discussions that strengthen patient outcomes.
• Identify workflow gaps and help refine referral processes.
• Maintain a patient-first mindset while upholding clinic standards.

Skills

Referral coordination

Medical assistant

Communication skills

Multitasking

Attention to detail

Compassion

Teamwork

Bilingual English/Spanish

Education

Certified Medical Assistant

Job description

Greenbrook Medical in Brooksville, FL is seeking a Referral Coordinator to manage referrals end-to-end for seniors. You will work with patients, providers, and specialists, ensuring accurate authorizations, scheduling, and seamless communication as we open a new clinic.

The role requires 3+ years in referral coordination or as a medical assistant, CMA preferred, strong communication, and bilingual English/Spanish is a plus.