Care Coordination Specialist — Member Support

Centene; Ridgeland (MS); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Flexible work schedules: remote,hybrid

Job summary

Centene in Ridgeland, Mississippi is seeking a Care Management Support specialist to assist care management teams, engage members by phone or home visits, and document care plans to ensure continuity and satisfaction.

The role focuses on coordinating care activities with providers, answering member questions, supporting assessments, maintaining records in compliance with regulations, and referring needs to the appropriate care managers.

Qualifications

• Requires a High School diploma or GED.
• Requires 1-2 years of related experience.

Responsibilities

• Outreach to members via phone or home visits to discuss care plans and education.
• Coordinate care activities with providers, partners, and members.
• Answer inquiries related to care plans and services.
• Communicate with care managers and practitioners to facilitate services.
• Support service assessments or screenings and document care needs.
• Maintain member records in compliance with state and regulatory requirements.
• Follow policies and regulatory standards.
• Identify needs and refer to Care Manager or community resources.
• Educate members on benefits and resources.
• Perform other duties as assigned.

Skills

Customer service

Healthcare experience

Communication

Education

High School diploma or GED

Job description

Centene in Ridgeland, Mississippi is seeking a Care Management Support specialist to assist care management teams, engage members by phone or home visits, and document care plans to ensure continuity and satisfaction.

The role focuses on coordinating care activities with providers, answering member questions, supporting assessments, maintaining records in compliance with regulations, and referring needs to the appropriate care managers.