Care Coordination Specialist — Intake & Consultation

Asura; Minnetonka (MN); Hybrid; USD 42,000 - 46,000; Full time

Job summary

Asura is seeking a Homecare Operations Coordinator in Minnetonka. You will coordinate consultation services, manage documentation, and ensure timely communication across participants, agencies, and providers.

The role requires at least 1 year of customer service, strong communication, and the ability to handle multiple tasks with attention to detail. This is a full-time hybrid position offering meaningful opportunities within a supportive team.

Qualifications

• One year of in person or phone-based customer service experience.
• Associates degree preferred.
• Experience providing direct services or coordinating services preferred.
• Excellent oral and written communication skills.
• Demonstrate creativity, critical thinking, and problem-solving skills.
• Meet deadlines and deliver person-centered services.
• Handle numerous tasks simultaneously with attention to detail.
• Maintain professionalism, courtesy, flexibility, and confidentiality.
• Intermediate computer skills including MS Office/Excel and internal systems.
• Must pass a background study with the Minnesota DHS.

Responsibilities

• Serve as the primary point of contact for participants, families, providers, and agency partners regarding Consultation Services.
• Provide education and guidance on consultation processes and program requirements.
• Review assessments and documentation received through Minnesota DHS systems.
• Coordinate participant intake activities and ensure documentation is obtained and maintained.
• Schedule and manage initial consultation appointments between participants and Consultation Advisors.
• Enter, update, and maintain participant information in internal databases.
• Respond to calls, emails, and inquiries professionally and promptly.
• Collaborate with Advisors, Lead Agencies, and providers to support a smooth participant experience.
• Monitor participant files for completeness, accuracy, and compliance.
• Document participant interactions in client management systems.
• Assist individuals with communication barriers using appropriate resources.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Attention to detail

Time management

Privacy/compliance

Education

Associates degree preferred

Tools

MS Office/Excel

Job description

Asura is seeking a Homecare Operations Coordinator in Minnetonka. You will coordinate consultation services, manage documentation, and ensure timely communication across participants, agencies, and providers.

The role requires at least 1 year of customer service, strong communication, and the ability to handle multiple tasks with attention to detail. This is a full-time hybrid position offering meaningful opportunities within a supportive team.