Homecare Operations Coordinator

Homesura; Hopkins (MN); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Asura seeks a Homecare Operations Coordinator to be the first point of contact for participants seeking Consultation Services and to coordinate intake and onboarding. You will partner with participants, agencies, and providers to ensure documentation is complete and communication is timely.

The role emphasizes organization, customer service, problem solving, and strong written and oral communication skills, with hybrid work in Minnetonka.

Qualifications

• One year of in-person or phone-based customer service experience required.
• Associates degree preferred.

Responsibilities

• Serve as the primary contact for participants, families, providers, and agency partners regarding Consultation Services.
• Provide education and guidance on consultation processes, program requirements, and next steps.
• Coordinate participant intake activities and ensure all required documentation is obtained and maintained.
• Schedule and manage initial consultation appointments.
• Enter and maintain participant information in internal databases.
• Respond to inquiries in a professional, timely, customer-focused manner.
• Collaborate with Advisors, Lead Agencies, and providers to support a smooth participant experience.
• Monitor files for completeness, accuracy, and compliance with requirements.

Skills

Customer service

Communication skills

Problem solving

Time management

Attention to detail

Organizational skills

MS Office

Education

Associates degree preferred

Tools

MS Office

Excel

Job description

Description

At Asura, we are committed to helping individuals access the support and resources they need to live independently and confidently. As a Homecare Operations Coordinator, you will be the first point of contact for participants seeking Consultation Services and play a vital role in creating a seamless, positive experience throughout the intake and onboarding process. In this role, you will partner with participants, Lead Agencies, service providers, and internal team members to coordinate consultation services, manage documentation, maintain accurate records, and ensure timely communication across stakeholders. This position is ideal for an organized, service-oriented professional who enjoys building relationships, solving problems, and making a meaningful impact behind the scenes.

Main Duties

• Serve as the primary point of contact for participants, families, providers, and agency partners regarding Consultation Services.
• Provide education and guidance on consultation processes, program requirements, and next steps.
• Review assessments and supporting documentation received through Minnesota DHS systems.
• Coordinate participant intake activities and ensure all required documentation is obtained and accurately maintained.
• Schedule and manage initial consultation appointments between participants and assigned Consultation Advisors.
• Accurately enter, update, and maintain participant information in internal databases and systems.
• Respond to inbound and outbound calls, emails, and inquiries in a professional, timely, and customer-focused manner.
• Collaborate with Consultation Advisors, Lead Agencies, and service providers to support a smooth and efficient participant experience.
• Monitor participant files for completeness, accuracy, and compliance with program and organizational requirements.
• Document participant interactions, communications, and activities in client management systems.
• Assist individuals with communication barriers by utilizing appropriate resources, accommodations, and support tools.
• Maintain confidentiality and ensure compliance with HIPAA, ADA, and organizational privacy policies while performing all job responsibilities.
• All other duties as assigned.

Hours

Full-time 40 hours/week, Monday – Friday (Non-Exempt)

Location

Minnetonka/ Hybrid

Compensation

$20-$22 per hour

Requirements

• One year of in person or phone-based customer service experience required.
• Associates degree preferred.
• Experience providing direct services or experience coordinating own services preferred.
• Excellent oral and written communication skills.
• Demonstrate creativity, critical thinking, and problem-solving skills in varying environments.
• Ability to meet deadlines and leverage resources to deliver person-centered services within deadlines.
• Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
• Maintain a high standard of professional courtesy, flexibility, confidentiality, while working independently as a team member.
• Intermediate computer skills including internal office and organizational software (MS Office/Excel), and the ability to gain proficiency with Asura specific systems and navigate various online databases.
• Must pass a background study with the Minnesota Department of Human Services.