Care Coordination Specialist — Entry Level

AGING WITH COMFORT; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare provider in Philadelphia is seeking a Care Coordinator to manage caregivers and ensure compliance with client needs. Responsibilities include supervising field staff, addressing complaints, and maintaining healthy communication. This is an entry-level full-time position ideal for those with strong organizational skills and a commitment to healthcare standards.

Qualifications

• Entry level position requiring strong communication skills.
• Ability to manage voicemails and emails efficiently.
• Familiarity with HIPAA laws and procedures.

Responsibilities

• Assign and direct work to caregivers.
• Monitor field staff performance and address complaints.
• Ensure client's shifts are covered and documentation is complete.

Job description

Responsibilities include assigning and directing work to caregivers. Monitoring field staff performance and disciplining employees, addressing complaints, and resolving client issues that may arise, ensuring client's shifts are covered and caregiver documentation is complete. Maintain healthy communication with caregivers to facilitate the transaction of information and report between agency and caregivers.

• Maintain Confidentiality
• Maintain a To-do List
• Manage your voicemails and emails throughout the day
• Supervisor's reports to department Manager; the Field Manager
• Supervise field employees and monitor shifts according to hours approved
• Arrange for replacement coverage when needed
• Organize caregiver binders and maintain compliance with documents
• Update company software (i.e. HHA Exchange)
• Communicate with necessary departments regarding client’s status, incidents, hospitalization, service interruptions, etc.
• Maintains confidentiality of all client information in accordance with HIPPA laws and procedures