Care Coordination Specialist — Client & Caregiver Scheduling

Azalea Homecare; Athens (GA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Training & development

401(k)

Bonus based on performance

Free food & snacks

Health insurance

Paid time off

Job summary

Azalea Homecare is seeking an organized, dependable Care Coordinator to manage client services, caregiver scheduling, staffing, and day-to-day communication. You will act as the primary contact for clients, families, and caregivers and collaborate with operations, nursing, recruitment, onboarding, and billing.

The ideal candidate communicates well, stays organized, and handles multiple priorities in a fast-paced home care environment.

Qualifications

• Experience in home care, healthcare scheduling, staffing, or client services.
• Strong communication and customer-service skills.
• Excellent organization, problem-solving, and follow-through.
• Ability to manage multiple clients, caregivers, schedules, and priorities.
• Familiarity with electronic scheduling and documentation systems.
• Experience with WellSky, EVV, Medicaid home care programs, or private-pay home care is a plus.

Responsibilities

• Serve as a primary point of contact for clients, families, and caregivers.
• Maintain regular communication regarding schedules, caregiver changes, concerns, and service needs.
• Complete weekly client check-ins by phone, email, or in person as appropriate.
• Follow client concerns through resolution and elevate significant service, safety, or staffing issues when needed.
• Ensure client preferences and care plan requirements are clearly communicated to caregivers.
• Coordinate client-to-caregiver introductions.

Skills

Communication

Organization

Multitasking

Customer service

Scheduling

Tools

WellSky

EVV

Job description

Azalea Homecare is seeking an organized, dependable Care Coordinator to manage client services, caregiver scheduling, staffing, and day-to-day communication. You will act as the primary contact for clients, families, and caregivers and collaborate with operations, nursing, recruitment, onboarding, and billing.

The ideal candidate communicates well, stays organized, and handles multiple priorities in a fast-paced home care environment.