Care Coordination Specialist

Sapphire Recruitment, LLC; City of Syracuse (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Sapphire Recruitment is seeking a Care Coordinator to provide administrative and technical support for a healthcare team in Syracuse, NY. The role is Monday–Friday, 8:00 AM–4:30 PM, with a pay rate of $19.00–$20.00 per hour.

Ideal candidates will have a high school diploma, 2+ years in healthcare administration, strong computer and EHR skills, and excellent communication and organizational abilities. Confidentiality and independent work are essential as you assist care managers and coordinate

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2+ years of experience in healthcare administration or as a Medical Assistant.
• Strong computer skills, including Microsoft Office and EHR systems.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to work independently and maintain confidentiality with sensitive information.

Responsibilities

• Conduct outbound member calls to verify information and provide assistance.
• Assist case management with scheduling and coordination of patient services.
• Support Care Managers by tracking member contacts, visits, and authorizations.
• Manage reports within electronic health records (EHR) and maintain accurate documentation.
• Answer and triage phone calls, addressing inquiries or escalating as needed.
• Perform general administrative tasks, including filing, copying, faxing, and data entry.
• Collaborate with team members to improve processes and enhance member support.

Skills

Customer service

Organization

Communication

Independent work

Problem solving

Technical proficiency

Education

High school diploma

Associate’s degree preferred

Tools

Microsoft Office

EHR systems

Job description

Sapphire Recruitment is seeking a Care Coordinator to provide administrative and technical support for a healthcare team in Syracuse, NY. The role is Monday–Friday, 8:00 AM–4:30 PM, with a pay rate of $19.00–$20.00 per hour.

Ideal candidates will have a high school diploma, 2+ years in healthcare administration, strong computer and EHR skills, and excellent communication and organizational abilities. Confidentiality and independent work are essential as you assist care managers and coordinate