Care Coordination & Scheduling Specialist

CARTI; Little Rock (AR); On-site; USD 34,000 - 42,000; Full time

Job summary

CARTI in Little Rock, AR seeks a Patient Services Specialist (PSS) to triage scheduling and manage clerical tasks. The role provides technical scheduling knowledge, maintains patient records, and supports physicians in delivering patient care.

The position requires multitasking, attention to detail, and the ability to handle various secretarial duties across the clinic, with full-time, part-time, or PRN opportunities.

Qualifications

• Minimum of 1 year of front office healthcare experience required.
• Healthcare Scheduling experience preferred.
• Competent in EMR systems preferred.
• Strong knowledge of medical terminology and office procedures.
• Excellent computer and other basic office equipment skills.
• Knowledge of grammar, spelling and punctuation.
• Skilled in time management and organization.
• Ability to read, understand and follow oral and written instructions.
• Ability to communicate clearly and concisely.

Responsibilities

• Gathers pre-admission information from the hospital, patient, or family member on scheduled patients before initial and/or follow-up visit.
• Obtains financial updates, documents in the billing system, completes forms, and obtains signatures as “alerts” request. Ensure patient documents are filled out and signed.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Know how to locate path reports, outside medical records, radiology reports, and retrieve if necessary for the position.
• Refer patients to the financial counselors when alerted by the billing system or if the patient has billing questions.
• Contact the social worker for assistance with patient needs such as lodging, transportation, medication requests, or any type of social worker request.
• Forwards any medical records requests to the centralized medical records department.
• Manage patient scheduling activities, including coordinating referring and follow-up appointments, rescheduling cancelled visits, preparing and transmitting referral documentation, and greeting, screening, checking in, and directing patients while communicating arrivals to nursing, and radiation therapy staff
• Manages cash-handling operations by processing patient transactions, maintaining accurate financial records, conducting routine petty cash box counts, and preparing and securing daily bank deposits in accordance with company policies and departmental procedures.
• Responsible for ensuring patients’ initial appointments/schedules are up to date and on the computer.
• Investigate all “no shows”, clearly document reasons “why”, and make appropriate follow-up
• Maintain daily written or electronic documentation of completed work in order to provide data for monthly reports.
• Conducts daily research of expired patient information and updates EMR or billing systems. Notify the physician and medical records if required.
• Serves as the custodian of the front office multi-function device.
• Knows how to prepare and mail to new patients the new patient packet with the CARTI booklet.
• Cross-train and learn at other clinics.
• Process EMR messages and worklist queues.
• Other duties as assigned.

Skills

Front office

EMR systems

Medical terminology

Time management

Communication

Interpersonal skills

Education

High school diploma or GED

Associate degree in business administration or secretarial program

Job description

CARTI in Little Rock, AR seeks a Patient Services Specialist (PSS) to triage scheduling and manage clerical tasks. The role provides technical scheduling knowledge, maintains patient records, and supports physicians in delivering patient care.

The position requires multitasking, attention to detail, and the ability to handle various secretarial duties across the clinic, with full-time, part-time, or PRN opportunities.