Care Coordination & Referrals Specialist — Day-One Benefits

St. Luke's Hospital - MO; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Day-one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Job summary

St. Luke's Hospital - MO is seeking a Referral Specialist for the Centralized Referral Center to manage referrals from primary care and medical group physicians to specialists.

You will contact patients, schedule appointments, and coordinate insurance authorizations, ensuring timely access to care. The role involves communicating with patients by phone, text, in person, or email, and documenting information in databases with accuracy and confidentiality.

Qualifications

• High school diploma or GED required; CMA certification preferred.
• Two to three years of experience in a health care setting; call center or customer service experience preferred.

Responsibilities

• Manage referrals from primary care and St. Luke's Medical Group to specialists.
• Contact patients, schedule appointments, and coordinate insurance authorizations.
• Respond to inbound calls and handle outbound scheduling requests.
• Document information accurately in databases and maintain patient confidentiality.
• Promote teamwork within the healthcare team and align with the hospital mission.

Skills

Communication

Customer Service

Scheduling

Call Center

Data Entry

Education

High school diploma or GED

Certified Medical Assistant (preferred)

Some college coursework

Job description

St. Luke's Hospital - MO is seeking a Referral Specialist for the Centralized Referral Center to manage referrals from primary care and medical group physicians to specialists.

You will contact patients, schedule appointments, and coordinate insurance authorizations, ensuring timely access to care. The role involves communicating with patients by phone, text, in person, or email, and documenting information in databases with accuracy and confidentiality.