Care Coordination & Referral Specialist

UofL Health; Louisville (KY); On-site; USD 22,000 - 28,000; Full time

Job summary

UofL Health is seeking a Referral Coordinator to manage patient referrals, authorizations, and scheduling for specialty services. You will work closely with physicians, patients, and payers to ensure timely referrals and accurate information flow.

Responsibilities include processing referrals, communicating coverage questions, coordinating clinic visits, and maintaining referral databases. The role requires HIPAA compliance and customer-focused service within a fast-paced health system.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in a medical facility preferred; knowledge of health care field and medical office protocols/procedures.

Responsibilities

• Gathers, verifies and processes referrals, authorizations, and pre-certifications with physicians, patients and payers.
• Communicates details of health care plans and answers billing/insurance questions.
• Sets up appointments, coordinates clinic visits, and arranges transportation or interpreter services as needed.
• Coordinates flow of information between clinic and referral authorization to secure valid referrals.
• Enters referrals and related communications into the system; documents actions taken.
• Notifies physicians and patients when referrals are denied or when additional information is needed.
• Develops and maintains a database of referral physician offices for each physician.
• Assists Practice Manager with complaint resolution related to patient referrals.

Skills

Referral coordination

Customer service

HIPAA compliance

Communication skills

Education

High school diploma or equivalent

Job description

UofL Health is seeking a Referral Coordinator to manage patient referrals, authorizations, and scheduling for specialty services. You will work closely with physicians, patients, and payers to ensure timely referrals and accurate information flow.

Responsibilities include processing referrals, communicating coverage questions, coordinating clinic visits, and maintaining referral databases. The role requires HIPAA compliance and customer-focused service within a fast-paced health system.