Care Coordination & Referral Specialist

CP of the North Country; Town of Malone (NY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daytime hours only

Generous PTO

Robust benefits

Job summary

Community Health Center of the North Country is seeking a Document and Referral Specialist to ensure timely, coordinated care for patients. You will work closely with clinical and administrative teams to manage referrals, orders, and documentation, enabling smooth patient flow.

The role emphasizes managing authorizations, communicating with patients, and maintaining accurate records in a team-focused, onsite setting with weekday daytime hours.

Qualifications

• 1+ year in a medical office or administrative healthcare setting required
• Strong customer service, phone etiquette, and organizational skills
• Working knowledge of medical terminology preferred
• Comfort with computers and EMRs; ability to multitask in a fast-paced environment

Responsibilities

• Manage referrals and tracking of scheduling and follow-up
• Process imaging and procedure orders
• Complete prior authorizations for tests, procedures, and DME
• Communicate with patients about referral appointments and missed follow-ups
• Understand insurance coverage and authorization requirements
• Track and retrieve medical records, reports, and hospital notes
• Monitor and respond to faxes, messages, and prescription lines
• Reconcile interface issues in the EMR
• Prepare professional correspondence to patients and providers
• Serve as backup receptionist and greet patients warmly
• Provide general administrative support to providers and nurses

Skills

Medical office experience

Administrative healthcare

Customer service

Phone etiquette

Organizational skills

EMR familiarity

Education

High School Diploma or GED

Equivalent training/education

Tools

Electronic Medical Records (EMR)

Job description

Community Health Center of the North Country is seeking a Document and Referral Specialist to ensure timely, coordinated care for patients. You will work closely with clinical and administrative teams to manage referrals, orders, and documentation, enabling smooth patient flow.

The role emphasizes managing authorizations, communicating with patients, and maintaining accurate records in a team-focused, onsite setting with weekday daytime hours.