Onsite Care Coordination & Referral Specialist

CP of the North Country; City of Ogdensburg (NY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Daytime Hours Only

Generous PTO

Robust Benefits

Job summary

Community Health Center of the North Country is seeking a Document and Referral Specialist for an onsite, full-time role in Ogdensburg, NY. You will serve as a critical link between clinical and administrative teams, ensuring timely, coordinated care for patients by managing referrals and authorizations.

The position emphasizes strong organizational skills, patient confidentiality, and a collaborative team approach, with daytime hours and a focus on improving health care access in the community.

Qualifications

• High school diploma or GED required or preferred.
• 1+ year of experience in a medical office or administrative healthcare setting.
• Working knowledge of medical terminology preferred.

Responsibilities

• Manage incoming and outgoing referrals, including tracking scheduling and follow-up.
• Process imaging and procedure orders.
• Complete prior authorizations for tests, procedures, and DME.
• Communicate with patients about referral appointments and missed follow-ups.
• Understand insurance coverage and requirements for authorizations.
• Track and retrieve medical records, diagnostic reports, and hospital notes.
• Monitor and respond to incoming faxes, messages, and prescription lines.
• Reconcile interface issues in the EMR.
• Prepare professional correspondence to patients and providers.
• Serve as backup receptionist when needed.

Skills

Customer service

Phone etiquette

Organizational skills

Computers & EMR

Patient confidentiality

Team collaboration

Education

High school diploma or GED

Tools

EMR systems

Job description

Community Health Center of the North Country is seeking a Document and Referral Specialist for an onsite, full-time role in Ogdensburg, NY. You will serve as a critical link between clinical and administrative teams, ensuring timely, coordinated care for patients by managing referrals and authorizations.

The position emphasizes strong organizational skills, patient confidentiality, and a collaborative team approach, with daytime hours and a focus on improving health care access in the community.