Healthcare Document & Referral Coordinator

Community Health Center of the North Country; Town of Malone (NY); Vor Ort; USD 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

Daytime hours only

Generous PTO

Robust benefits

Zusammenfassung

Community Health Center of the North Country is seeking a detail‑oriented Document and Referral Specialist to support seamless patient care. The role acts as a bridge between clinical and administrative teams, ensuring timely referrals, authorizations, and documentation while maintaining confidentiality in a busy health center.

The position is onsite, full-time, with daytime hours Monday through Friday. You will work closely with the Practice Manager and healthcare staff to uphold high-quality,

Qualifikationen

• 1+ year of experience in a medical office or administrative healthcare setting is required.
• Strong customer service and communication skills.
• Comfort with computers, EMRs, and multitasking in a fast-paced environment.

Aufgaben

• Manage incoming and outgoing referrals, tracking scheduling and follow-up.
• Process imaging and procedure orders.
• Complete prior authorizations for tests, procedures, and DME.
• Communicate with patients about referrals and missed appointments.
• Understand insurance coverage and requirements for authorizations.
• Track and retrieve medical records and hospital notes.
• Monitor and respond to faxes, messages, and prescription lines.
• Reconcile interface issues in the EMR.
• Prepare professional correspondence for patients and providers.
• Serve as backup receptionist when needed and greet patients warmly.
• Provide general administrative support to providers and nurses.

Kenntnisse

Customer service

Phone etiquette

Organizational skills

Communication

Ausbildung

High school diploma or GED

1+ year healthcare admin experience or equivalent training

Tools

EMR software

Jobbeschreibung

Community Health Center of the North Country is seeking a detail‑oriented Document and Referral Specialist to support seamless patient care. The role acts as a bridge between clinical and administrative teams, ensuring timely referrals, authorizations, and documentation while maintaining confidentiality in a busy health center.

The position is onsite, full-time, with daytime hours Monday through Friday. You will work closely with the Practice Manager and healthcare staff to uphold high-quality,