Document & Referral Specialist - Medical Office

Community-Health-Center-of-the-North-Countr; Town of Malone (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Daytime hours only

Generous PTO

Robust benefits

Job summary

Community Health Center of the North Country in New York is seeking a Document and Referral Specialist to support administrative healthcare operations. This full-time, on-site role focuses on managing referrals, authorizations, imaging orders, and coordinating patient care between clinical and admin teams.

Ideal candidates have a high school diploma or GED, at least 1 year of experience in a medical office, strong customer service, and comfort with EMRs and technology.

Qualifications

• High school diploma or GED required or equivalent training.
• 1+ year of experience in a medical office or administrative healthcare setting required.
• Working knowledge of medical terminology preferred.

Responsibilities

• Manage incoming and outgoing referrals, including tracking scheduling and follow-up.
• Process imaging and procedure orders.
• Complete prior authorizations for tests, procedures, and DME.
• Communicate with patients about referral appointments and missed follow-ups; understand insurance requirements for authorizations.
• Track and retrieve medical records, diagnostic reports, and hospital notes.
• Monitor and respond to faxes, messages, and prescription lines.
• Reconcile interface issues in the EMR.
• Prepare professional correspondence to patients and providers.
• Serve as backup receptionist when needed; greet patients warmly.

Skills

Customer service

Phone etiquette

Organizational skills

Medical terminology

EMR systems

Computer literacy

Education

High school diploma or GED

Tools

EMR systems

Computers

Job description

Description

Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.

Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays - Please note, this is a fully onsite position.
Pay Rate: $18.39 per hour

REPORTS TO: Practice Manager

Why You’ll Love Working Here

• Work-life balance: Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays
• Supportive team culture: Be part of a collaborative environment where everyone’s contributions are valued
• Mission-focused impact: Help ensure continuity of care for patients by managing key documentation and referrals

What You’ll Do

As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll:

• Manage incoming and outgoing referrals, including tracking scheduling and follow-up
• Process imaging and procedure orders
• Complete prior authorizations for tests, procedures, and DME
• Communicate with patients about referral appointments and missed follow-upsUnderstand insurance coverage and requirements for authorizations
• Track and retrieve medical records, diagnostic reports, and hospital notes
• Monitor and respond to incoming faxes, messages, and prescription lines
• Reconcile interface issues in the EMR
• Prepare professional correspondence to patients and providers
• Serve as backup receptionist when needed, greeting patients with warmth and professionalism
• Provide general administrative support to providers and nurses

What We’re Looking For

• High school diploma or GED preferred
• 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
• Working knowledge of medical terminology preferred
• Strong customer service, phone etiquette, and organizational skills
• Comfort with computers, EMRs, and multitasking in a fast-paced environment
• Commitment to patient confidentiality and team collaboration
• Experience in a community health or FQHC setting is a plus

Why Choose Us?

• Daytime Hours Only – No weekends, nights, or holidays
• Generous PTO – Vacation, sick, personal time, and paid holidays
• Robust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance