Care Coordination & Referral Specialist

Community-Health-Center-of-the-North-Countr; Town of Malone (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Daytime hours only

Generous PTO

Robust benefits

Job summary

Community Health Center of the North Country in New York is seeking a Document and Referral Specialist to support administrative healthcare operations. This full-time, on-site role focuses on managing referrals, authorizations, imaging orders, and coordinating patient care between clinical and admin teams.

Ideal candidates have a high school diploma or GED, at least 1 year of experience in a medical office, strong customer service, and comfort with EMRs and technology.

Qualifications

• High school diploma or GED required or equivalent training.
• 1+ year of experience in a medical office or administrative healthcare setting required.
• Working knowledge of medical terminology preferred.

Responsibilities

• Manage incoming and outgoing referrals, including tracking scheduling and follow-up.
• Process imaging and procedure orders.
• Complete prior authorizations for tests, procedures, and DME.
• Communicate with patients about referral appointments and missed follow-ups; understand insurance requirements for authorizations.
• Track and retrieve medical records, diagnostic reports, and hospital notes.
• Monitor and respond to faxes, messages, and prescription lines.
• Reconcile interface issues in the EMR.
• Prepare professional correspondence to patients and providers.
• Serve as backup receptionist when needed; greet patients warmly.

Skills

Customer service

Phone etiquette

Organizational skills

Medical terminology

EMR systems

Computer literacy

Education

High school diploma or GED

Tools

EMR systems

Computers

Job description

Community Health Center of the North Country in New York is seeking a Document and Referral Specialist to support administrative healthcare operations. This full-time, on-site role focuses on managing referrals, authorizations, imaging orders, and coordinating patient care between clinical and admin teams.

Ideal candidates have a high school diploma or GED, at least 1 year of experience in a medical office, strong customer service, and comfort with EMRs and technology.