Care Coordination & Referral Specialist

CareSouth Medical and Dental; Plaquemine (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

CareSouth Medical and Dental is seeking a Referral Coordinator to manage and track patient referrals, ensuring timely care coordination and safety. You will maintain referral resources, liaise with hospitals and clinics, and document all steps in the EMR to support continuity of care.

Ideal candidates have strong customer service, attention to detail, and proficiency with EMR systems and Microsoft Office. This role emphasizes teamwork with care teams and providers.

Qualifications

• Minimum of high school diploma; healthcare experience preferred.
• Strong customer service and relationship-building abilities.
• Excellent written and verbal communication; telephone etiquette.
• Ability to use computers for data entry and information retrieval.
• Knowledge of referral processes across multiple insurance plans.
• Detail-oriented with problem-solving and issue resolution skills.

Responsibilities

• Manage, track, and monitor referrals to ensure timely care coordination.
• Maintain an up-to-date database of referral contacts across service areas.
• Liaise with hospitals and providers to track referrals and appointments.
• Authorize and document referrals in the EMR system.
• Coordinate patient appointments and follow-up on status of referrals.
• Ensure compliance with policies and complete all required documentation.
• Engage with patients and health agencies regarding referral status.
• Support care coordination and clinical teams to optimize patient outcomes.

Skills

Customer service

Communication

Detail-oriented

Computer skills

Phone etiquette

Relationship building

Education

High school diploma

Certified Medical Assistant

Licensed Practical Nurse

Associate degree in health field

Tools

EMR/EHR

Microsoft Office

Job description

CareSouth Medical and Dental is seeking a Referral Coordinator to manage and track patient referrals, ensuring timely care coordination and safety. You will maintain referral resources, liaise with hospitals and clinics, and document all steps in the EMR to support continuity of care.

Ideal candidates have strong customer service, attention to detail, and proficiency with EMR systems and Microsoft Office. This role emphasizes teamwork with care teams and providers.