Care Coordination & Referral Specialist

Cornell Scott - Hill Health Center; New Haven (CT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salaries

Medical, Dental, Vision

Employee Referral Bonus

CME time

License reimbursement

HRSA loan repayment

401(k) with match

Sign on Bonus for Bilingual candidates

Job summary

Cornell Scott–Hill Health Center seeks a Referral Specialist to coordinate and manage patient referrals across Behavioral Health, Primary Care, Specialty Care, and ancillary services. The role emphasizes insurance verification, authorization, scheduling, and referral tracking to ensure timely access to care.

The ideal candidate will have experience with EHR systems, strong communication skills, and the ability to navigate community resources to support patients in accessing high-quality care.

Qualifications

• High School Diploma / G.E.D or equivalent required; Associate degree preferred.
• Minimum of six months related experience.
• Experience in a customer service-oriented position.
• Knowledge of medical terminology preferred.
• Excellent written and verbal communication skills required.
• Excellent computer skills and familiarity with Microsoft, internet, and e-mail required.
• Bilingual Spanish speaking preferred.
• Must have a valid Connecticut driver’s license and daily access to a car to attend meetings.

Responsibilities

• Obtain authorization from the appropriate insurance company for the specialist and/or procedure.
• Verify insurance eligibility, benefits and referral requirements.
• Schedule appointments with internal and external providers.
• Provide patients with all instructions, including appointment details and directions.
• Update patients’ EHR with notes on services provided.
• Track referrals from initiation through completion and close per policy.
• Maintain and monitor wait list; collaborate with specialties team to fill schedules.
• Complete initial work on urgent referrals within required timeframe.
• Monitor processed referrals to ensure patient compliance is verified.
• Receive, place, and transfer calls to the appropriate department.
• Complete behavioral health screening questions with patients and document in the medical record for BH referrals.
• Work closely with Behavioral Health staff to ensure rapid access for urgent cases.
• Report concerns to supervisors as needed.
• Attend trainings, in-service programs, and department meetings.
• Perform other duties as required.

Skills

Communication skills

Customer service

Spanish language

Attention to detail

Computer skills

Education

High School Diploma / G.E.D.

Associate degree preferred

Tools

EHR (Electronic Health Records)

Microsoft Office

Job description

Cornell Scott–Hill Health Center seeks a Referral Specialist to coordinate and manage patient referrals across Behavioral Health, Primary Care, Specialty Care, and ancillary services. The role emphasizes insurance verification, authorization, scheduling, and referral tracking to ensure timely access to care.

The ideal candidate will have experience with EHR systems, strong communication skills, and the ability to navigate community resources to support patients in accessing high-quality care.