Care Coordination & Referral Specialist

ADP, Inc.; New Haven (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Above market salaries

Employee Referral Bonus

CME time

Public Service Loan Forgiveness

Generous paid time off

401(k) with match

Job summary

Cornell Scott–Hill Health Center is seeking a Referral Specialist in New Haven, CT to coordinate patient referrals and verify insurance. You will schedule internal and external appointments, track referrals, and maintain accurate documentation in the EHR.

The role emphasizes care coordination, patient advocacy, and effective communication across departments. Ideal candidates have experience in insurance processes, scheduling, and community resource navigation.

Qualifications

• Minimum of six (6) months related experience.
• Excellent written and verbal communication skills.
• Knowledge of medical terminology preferred.
• Excellent computer skills; familiarity with Microsoft, internet and e-mail.
• Must have a valid Connecticut driver's license and daily access to a car.

Responsibilities

• Obtain authorization from insurance for the specialist/procedure.
• Verify insurance eligibility, benefits and referral requirements.
• Schedule appointments with internal and external providers.
• Provide patients with appointment details and prep instructions.
• Update EHR with service notes.
• Track referrals from initiation to completion per policy.
• Maintain wait lists and support scheduling with specialties.
• Complete initial work on urgent referrals within required timeframe.
• Monitor referrals to ensure patient compliance.
• Handle calls to the appropriate department and channels.
• Document behavioral health screenings in medical records (BH referrals).
• Collaborate with Behavioral Health staff to ensure rapid access.
• Escalate concerns to supervisors as needed.
• Attend trainings and department meetings.

Skills

Customer service experience

Communication skills

Medical terminology knowledge

Computer skills

Driver's license & car access

Tools

Microsoft Office

Email

Job description

Cornell Scott–Hill Health Center is seeking a Referral Specialist in New Haven, CT to coordinate patient referrals and verify insurance. You will schedule internal and external appointments, track referrals, and maintain accurate documentation in the EHR.

The role emphasizes care coordination, patient advocacy, and effective communication across departments. Ideal candidates have experience in insurance processes, scheduling, and community resource navigation.