Internal Care Coordinator

Comfort Keepers group; Florence, Northern (SC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Comfort Keepers is seeking an Internal Care Coordinator to lead client care planning and coordination, aligning caregivers and clients with high-quality service. You will build trust and ensure smooth scheduling while upholding company values and regulatory standards.

The role emphasizes proactive problem-solving, collaboration across teams, and compassionate communication with clients and caregivers to deliver exceptional in-home care outcomes.

Qualifications

• Background in customer service, recruitment, or scheduling.
• Ability to work under time constraints and manage multiple priorities.
• Strong communication and empathy for clients and caregivers.
• Proficient with MS Office and Google programs.

Responsibilities

• Ensure clients receive optimized levels of care to ensure favorable customer satisfaction.
• Communicate and coordinate care plans, adjustments, and special requests to all stakeholders.
• Scheduling of team to ensure continuity of care and adherence to plan.
• Maintains a professional and respectful work environment consistent with Comfort Keepers’ Core Values.

Skills

Communication

Empathy

Time management

HIPAA compliance

Integrity

Accountability

Collaboration

Experience in CS

Tech-savvy

Tools

MS Office

Google Suite

Job description

Be the Difference and change lives: Seeking a Proactive Internal Care Coordinator with a Critical Mindset & Problem-Solving Drives!

Comfort Keepers, a leading in-home care agency, is seeking a Internal Care Coordinator to help us ensure clients are receiving the highest quality of care and customer satisfaction by building and managing relationships with clients, caregivers, and communities. Are you looking for a rewarding career that will allow you to make someone’s day, every day? If so, we would love to hear from you!

What You’ll Do:

• Ensure clients receive optimized levels of care to ensure favorable customer satisfaction
• Communicate and coordinate care plans, adjustments, and special requests to all stakeholders
• Scheduling of team to ensure continuity of care and adherence to plan
• Maintains a professional and respectful work environment consistent with Comfort Keepers’ Core Values of caring, integrity, professionalism, teamwork, optimism, and adaptiveness

What We’re Looking For:

• Excellent Communication:You’ll need to be a confident communicator, both in-person and online. Someone who possesses a broad vocabulary and can use a great choice of words to convey clear and concise messages to clients and team members.
• Empathy:Can understand client and caregiver needs, capable of building trust, can effectively and compassionately communicate and support team members, and can navigate conflict resolution while remaining objective
• Time Management:Uses independent discretion to manage work/schedule priority based on client and business needs and engages the proper resources to develop an effective and efficient schedule.
• Compliance:Willing to follow policy and procedures of Comfort Keepers as well as following all HIPAA regulations and standards and any other laws and regulatory agencies
• Integrity:You can build trust with clients and team members by being an honest and morally upright individual
• Accountability:Own your work. You take responsibility for your behavior and impact on those interacting with you. You are transparent, a hard worker, and own up to your mistakes.
• Collaboration:You will need to be comfortable working on a diverse team which may include caregivers, clients, client care coordinators, HR, Marketing, and Sales teams to ensure an excellent experience for clients and highly motivated, engaged caregivers
• Experience:Background in customer service, recruitment, or scheduling. Can work well under time constraints and can efficiently manage multiple priorities simultaneously
• Tech-Savvy:Proficient with MS Office and Google programs

Why Join Us?

• Be Part of Something Meaningful:Your work will directly contribute to the growth and well-being of the community.
• Professional Growth:Opportunities for personal and career development as we expand our community outreach.
• Collaborative Culture: At Comfort Keepers, you’re never alone. Our team works together to support one another, share knowledge, and celebrate successes.

Rewarding Work: Knowing that you’re helping people live more fulfilling lives makes every day meaningful. Your role is essential to connecting us with the community and ensuring our clients receive the care they deserve.