Internal Client Care Coordinator – Elevate Service & Build Connections

Comfort Keepers; Allentown (Lehigh County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Comfort Keepers in Allentown, United States, seeks a dedicated professional to coordinate care services, communicate effectively with clients, caregivers, and families, and ensure high-quality service delivery. A high school diploma or relevant experience is required, along with strong sales and organizational skills. Benefits include a competitive salary, health insurance, and opportunities for advancement within a supportive work environment.

Qualifications

• High school diploma or 2+ years of relevant experience.
• Strong sales and organizational skills.
• Proficiency in Microsoft Office.
• Excellent communication and relationship-building abilities.

Responsibilities

• Handle client inquiries, leads, and home visits.
• Match caregivers with clients based on qualifications and needs.
• Manage client relationships, resolve issues, and ensure quality care.
• Coordinate care plans with providers and family members.
• Track and update care documentation and notes.
• Address scheduling challenges and support team communication.

Skills

Strong sales and organizational skills

Excellent communication and relationship-building abilities

Proficiency in Microsoft Office

Calm under pressure

Detail-oriented

Team-focused

Education

High school diploma or 2+ years of relevant experience

Job description

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Summary:

Partner with our clients and the Comfort Keepers Support Team to coordinate exceptional care and service. Communicate effectively with caregivers, providers, and families while ensuring seamless scheduling and prompt resolution of service requests.

About Us:

At Comfort Keepers, we have been enhancing the lives of seniors and their families for over 20 years through compassionate, in-home care services. Based throughout Pennsylvania, we pride ourselves on fostering a supportive and growth-focused work environment for our employees.

Qualifications:

• High school diploma or 2+ years of relevant experience
• Strong sales and organizational skills
• Proficiency in Microsoft Office
• Excellent communication and relationship-building abilities
• Calm under pressure, detail-oriented, and team-focused

Key Responsibilities:

• Handle client inquiries, leads, and home visits
• Match caregivers with clients based on qualifications and needs
• Manage client relationships, resolve issues, and ensure quality care
• Coordinate care plans with providers and family members
• Track and update care documentation and notes
• Address scheduling challenges and support team communication

What Sets You Apart:

• Professional, positive attitude and attention to detail
• Clear, confident communication skills
• Ability to foster strong morale and relationships