Care Coordination Navigator for Patient Access

Hendry Regional Medical Center; Clewiston (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Hendry Regional Medical Center in Clewiston, FL is seeking a Patient Care Navigator to act as the central point of contact for coordinating patient care services. You will manage referrals, authorizations, scheduling, and communications to ensure timely access to primary and specialty care.

The role requires strong communication, empathy, and the ability to handle multiple tasks in a fast-paced healthcare environment. Experience with EHR and care coordination is preferred.

Qualifications

• High school diploma or equivalent is required.
• Two years of outpatient clinic experience required.
• Working knowledge of referral and prior authorization processes, payer benefit structures, and medical terminology.
• Experience in healthcare setting, preferably in patient advocacy, case management, or care coordination.
• Strong interpersonal and communication skills to interact with diverse patient populations.
• Basic knowledge of healthcare systems, insurance processes, and community resources.
• Ability to manage multiple tasks, maintain confidentiality, and demonstrate empathy and cultural sensitivity.

Responsibilities

• Gather, verify, maintain and document accurate up to date patient demographic, financial and health information into hospital information system and other applications as required.
• Serves as the first point of escalation for clinical support staff, patient coordinators, and front office staff on patient care and workflow issues.
• Monitors same-day and next-day appointment availability and escalates to the Practice Manager/ Clinical Coordinators when the site is at risk of missing the access standard.
• Transcribes, receives, and interprets provider orders for assigned patients and carefully documents all patient-related information in the EMR.
• Demonstrates an ability to respond and provide direction in changing workload and during crisis and emergent situations.
• Consistently demonstrates an awareness of patient rights and functions as the patient's advocate.
• Schedule, monitor, and verifies appointments.
• Performs basic secretarial skills.

Skills

Interpersonal skills

Communication

Empathy and cultural sensitivity

Education

High school diploma or equivalent

Associate degree or higher

Tools

EHR systems

Healthcare management software

Job description

Hendry Regional Medical Center in Clewiston, FL is seeking a Patient Care Navigator to act as the central point of contact for coordinating patient care services. You will manage referrals, authorizations, scheduling, and communications to ensure timely access to primary and specialty care.

The role requires strong communication, empathy, and the ability to handle multiple tasks in a fast-paced healthcare environment. Experience with EHR and care coordination is preferred.