Care Coordination & Insurance Liaison

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis, TN is seeking an administrative coordinator to maintain the flow of patient information among departments and coordinate home medical equipment services. The role emphasizes data entry, customer service, and accurate insurance verification.

The position requires a high school diploma and 3–5 years in healthcare or a medical office setting, with strong communication and problem-solving abilities to support patients and clinicians.

Qualifications

• Experience in healthcare or medical office environment preferred.
• Strong data entry and accurate record-keeping required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Receives referral for services and processes orders from physicians and customers.
• Insures that complete data is obtained from the customer and completes for submission.
• Identifies additional services/supplies based on patient/customer needs and makes recommendations.
• Provides customer assistance, including quoting prices.
• Verifies patient/customer insurance coverage with insurance company.
• Obtains a prior authorization/PAR or a certificate of medical necessity/CMN when required by insurance company.
• Offers assistance to patients, families, and other sources requesting information.
• Secures all needed data/signatures to meet payor and regulatory requirements.
• Communicates current patient information to appropriate departments and coordinates orders.
• Assists individuals with problems and questions regarding programs and services.
• Enters referrals into computer and updates each entry with corrected data.
• Performs other job functions as needed.

Skills

Customer service

Communication skills

Problem solving

Independent work

Data entry

Database management

Education

High School Diploma or Equivalent

Tools

None

Job description

Methodist Le Bonheur Healthcare in Memphis, TN is seeking an administrative coordinator to maintain the flow of patient information among departments and coordinate home medical equipment services. The role emphasizes data entry, customer service, and accurate insurance verification.

The position requires a high school diploma and 3–5 years in healthcare or a medical office setting, with strong communication and problem-solving abilities to support patients and clinicians.