Care Coordination & Client Support Specialist

Cowlitz Indian Tribe; Vancouver (WA); On-site; USD 41,000 - 47,000; Full time

Job summary

The Cowlitz Indian Tribe's Health and Human Services department in Vancouver, WA seeks a Client Support Specialist to ensure efficient delivery of services. You will assist clients with care coordination, benefits access, and navigating tribal and community programs, while maintaining confidentiality and HIPAA standards.

As a backup for administrative roles, you will document client contacts, schedule appointments, and collaborate with internal and external partners to meet client needs in a

Qualifications

• High School Diploma or GED required; AA degree preferred.
• Five years of related experience required; equivalent education considered.
• Valid driver’s license and auto insurance required for travel.
• Pre-employment background checks and drug screen required.

Responsibilities

• Guide clients through enrollment and benefits processes with accuracy.
• Coordinate with providers and internal departments to arrange services.
• Enter and verify client data in electronic health records system.
• Maintain HIPAA compliance and document interactions timely.
• Answer multi-line phone, schedule appointments, and provide backup support.

Skills

Interpersonal communication

Verbal communication

Multitasking

Professionalism

Confidentiality

HIPAA knowledge

Customer service

Education

High School Diploma/GED

AA degree preferred

Tools

Microsoft Office Suite

Adobe

Job description

The Cowlitz Indian Tribe's Health and Human Services department in Vancouver, WA seeks a Client Support Specialist to ensure efficient delivery of services. You will assist clients with care coordination, benefits access, and navigating tribal and community programs, while maintaining confidentiality and HIPAA standards.

As a backup for administrative roles, you will document client contacts, schedule appointments, and collaborate with internal and external partners to meet client needs in a