Care Coordination Case Manager

Tri-County Human Services, Inc.; Bartow (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Tri-County Human Services, Inc. serves as a community-focused agency providing essential support services to those seeking behavioral health assistance.

The position emphasizes strong typing, organizational skills, and the ability to work with minimal supervision while aligning with the agency’s mission. It involves coordinating with Central Florida Behavioral Health Network, admissions, primary counselors, and aftercare staff to facilitate referrals, manage waitlists, and support individuals

Qualifications

• Bachelor’s Degree in Human Services or related field from an accredited college.
• Two years full-time experience in mental health or addictions treatment preferred.
• Computer experience/knowledge welcome.

Responsibilities

• Serve as liaison and advocate among CFBN, Admissions, Counselors, Probation, Referrals, and Aftercare.
• Attend Morning Report and participate in 30-day reviews and case load processing.
• Assist individuals and families through the treatment program application process.
• Share protected information with providers to address identified needs.
• Target treatment resources and interventions to assist applicants seeking recovery.
• Maintain weekly verbal contact with individuals to ensure engagement and progress.
• Handle correspondence with CFBN and maintain Waitlist Report.
• Coordinate Care Case Manager duties and discharge data entry in CFBN system.
• Update and organize case files with current status information.
• Perform other related duties as assigned.

Skills

Typing skills

Organizational skills

Independent work

Education

Bachelor’s Degree in Human Services or related field

Tools

CFBHN computer system

Job description

Position Description

Individuals in this position perform a variety of support services assignments, and other tasks consistent with the needs of the agency. Strong typing skills, good organization skills, and the ability to work with minimum supervision are prerequisites of this position.

Position Expectation

In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity.

Position Description

Individuals in this position perform a variety of support services assignments, and other tasks consistent with the needs of the agency. Strong typing skills, good organization skills, and the ability to work with minimum supervision are prerequisites of this position.

Position Expectation

In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity.

Primary Duties And Responsibilities

• Serve to work as a liaison and advocate between Central Florida Behavioral Health Network, Florida Center’s Admission Department, Primary Counselors, Probation, Referrals, and Aftercare Counselors.
• Attend Morning Report Monday thru Fridays, weekly 30-day reviews, and persons served stuffings.
• Collaborates efforts to assist individuals and/or their support system through the application process to a treatment program.
• Effectively develops a mechanism to enable protected information to be shared with providers/referrals/involved individuals to address and meet the identified needs of the individual seeking assistance.
• Efficiently targets treatment resources and interim or alternative interventions that will assist applicants or individual seeking Recovery.
• Engages those individual seeking Recovery to maintain verbal contact during the interim of the targeted resources. The verbal contact is to occur minimally once a week and it to access if the individual seeking assistance is following through on the suggested interventions and/or resources. Employee’s role is to provide positive regard, guidance, and encouragement.
• Responsible for ongoing correspondence with Central Florida Behavioral Network (CFBHN)) through their computer system and software program. Creation and maintenance of Waitlist Report. Registration and
• Coordination of Care Case Manager
• Discharge data entry into CFBHN computer system, as well as ongoing weekly review of status of person serve who have been deemed “High Need High Utilizer.” Also works with CFBHN to facilitate treatment referrals for those denied admission to the Florida Center.
• Organization and documentation of each individual's case information including updating case files and providing relevant case status information in and updates.
• Performs other reasonable and related duties as assigned.

Minimum Training And Experience

• Bachelor’s Degree in field related to Human Services from an accredited college or university, which include but not limited to: Social Work; Clinical Psychology; Counseling; Rehabilitative Counseling; Counseling Education; Education; Criminal Justice; Ministry and at least two (2) years full-time experience in mental health or addictions treatment setting or certification as an Addictions Professional (CAP, CAAP, CAPP) by the Certification Board for Addiction Professionals of Florida preferred. The alternative requirement is at least two (2) year's experience in addictions and (2) years working in a Substance Abuse / Mental Health of Dual Dx Treatment Program.
• Computer experience/knowledge preferred.
• Requires participation in a staff training program.

This Position Requires a Level 2 Background Screening

Tri-County Human Services, Inc. is an equal opportunity employer. M/F