Case Manager - Community

Suncoast Center, Inc.; Saint Petersburg (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

403b Retirement Plan with up to a 5% match

Company Paid Long Term Disability Insurance

Company Paid Life Insurance

Job summary

Suncoast Center, Inc. in Saint Petersburg, Florida is looking for a compassionate Case Manager. This role involves assessing client needs, developing treatment plans, and ensuring collaborative support. Candidates must have a bachelor's degree and experience in mental health services. Suncoast Center prioritizes diversity and inclusion, providing critical community support through various mental health programs.

The position offers competitive benefits including medical, dental, and vision insurance, retirement plan matching, and opportunities for professional development.

Qualifications

• Bachelor's degree in a relevant field required.
• At least one year of experience working with mental health or substance use clients.
• Ability to manage cases and coordinate treatment plans.

Responsibilities

• Meet with clients to assess and document symptoms and interventions.
• Develop and maintain treatment plans that align with client goals.
• Provide direct clinical services and crisis intervention.

Skills

Compassion for clients

Time management skills

Excellent verbal and written communication skills

Knowledge of community resources

Crisis intervention skills

Education

Bachelor's degree in social work, psychology, or related field

Job description

Suncoast Center is where good changes happen.

At Suncoast Center, we provide emotional wellness services to individuals and families. Our employees thrive in an environment where diversity and inclusion are a priority.

Our Vision: To provide inspiration, leadership, and hope to our community.

Mission Driven: We strive to strengthen, protect, and restore lives for a healthy community.

Suncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to join our team of caring professionals as a case manager to support and advocate for our clients. Suncoast Center offers a variety of programs such as intensive community based mental health, forensic programs, office-based mental health and substance use care, as well as programs designed to assist children and their families in an effort to capture the needs of the entire community.

Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need. Case managers are a valuable asset to the community and we would love for you to join our team and share your knowledge and experience while serving our community. Case managers coordinate with client’s family members and community supports to ensure client needs are met and all involved with a client’s treatment work together.

Case managers are an integral part of our Clinical Care Team. The successful team member will have compassion for the clients we serve, knowledge of community resources and excellent clinical skills with a recovery orientation. These positions require strong time management skills and flexibility to meet the ongoing needs of our clients. A case management position requires a bachelor’s degree from an accredited educational institution in social work, psychology or other related human services field with at least one year of experience in serving clients with mental health and/or substance use needs. The team member will be able to demonstrate a strong orientation to detail, excellent verbal and written communication skills, and has had experience working collaboratively with diverse groups of staff and community partners. Case managers ensure that clients have a safe and affordable place to live, necessary medical and dental services, ability to learn activities of daily living, vocational assistance, substance abuse treatment and other services they may request. All case management services are tied to the individualized treatment plan which is incorporated into every service.

Case managers at Suncoast Center assist clients in developing realistic effective and measurable treatment plan goals and objectives. They provide direct clinical services that use solution –oriented strategies of intervention and principles of recovery that are consistent with best practice principles. Some of the programs at Suncoast Center require that case managers provide on-call crisis intervention covering nighttime and weekend hours as requested.

Case Manager responsibilities include but not limited to:

Meets with the client to accurately and rapidly assess and document the client’s symptoms, diagnosis, and interventions, and assures that all program criteria are met for opening the case.

Completes all documentation to open the client into TCM.

Completes an accurate and up to date assessment, functional assessment and service plan within 30 days of the client’s case being opened, and every six months thereafter.

Assists clients in developing realistic, effective and measurable care plans. Establishes prioritized behaviorally descriptive, realistic desired changes with clients, and develops a realistic plan for their accomplishment with appropriate time frames.

Maintains a Continuity of Care in accordance with Florida Statutes and Florida Administrative Codes, 65E-15, Case Management Regional Operating Policy and Florida Medicaid Manual.

Acts as an Advocate for the client at all relevant staff meetings, court hearings, etc. or arranges for a substitute.

Links the client with necessary resources to assist with the client’s needs and monitors the effectiveness of these interventions.

Uses appropriate crisis intervention skills and anticipates and prevents crisis where possible.

Provides services in a way that utilizes the principles of recovery, and treats every client as a partner in a process to better their lives.

Remains current in the general knowledge of psychotropic medication, side effects, and DSM IV diagnosis, and recognizes when medical services are appropriate.

Makes a minimum of one monthly face to face contact, and one bi-monthly home visit, with all clients or documents reasons for failure.

Meets productivity standard of at least 80%.

Utilizes support funds effectively to meet the needs of the clients.

Completes all progress notes and other documentation (i.e. time sheets, outcome measures, FARS etc.).

Complete and maintain documentation in a timely and accurate manner.

Promotes communication and collaboration among agency programs.

Flexibility to provide services in client homes and other community settings.

Ability to be flexible with hours to meet client scheduling needs

Benefits include but are not limited to:

• Paid Time Off, two week after completing one year
• Medical, Dental, and Vision Insurance Plans
• Health Savings Accounts available with the High Deductible Plan
• 403b Retirement Plan with up to a 5% match
• Company Paid Long Term Disability Insurance
• Company Paid Life Insurance and Company Paid Accidental D&D
• Voluntary Short-Term Disability and options for Additional Life Insurance
• Trainings opportunities

Working Conditions:

Community Based with office hours to start and end your day in

Job Requirements:

• Must be 21 years of age.
• Must have a negative drug screening prior to hire and throughout employment.
• Must pass a Criminal Background Check, local checks, and DCF Level II Background Screening prior to hire and annually.
• Must have valid Florida Driver’s License and pass motor vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance.(must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).
• Medical, dental, and vision insurance with 0 copy for Teledoc Appointments
• EAP Supports
• Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability
• Options to secure additional Life/AD&D as well as short term disability

Work-Life Balance:

• Paid time off + 10 company paid holidays

Growth & Development:

• Professional development options through our Learning Management System and live trainings

Other Perks:

• 403b with up to a 5% company match

Monthly Social Committee Events

Suncoast Center, Inc is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use

EOE/ADA/VETERANS/DFWP

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All case management roles will go through credentialing process.

All positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill 531 (2025). https://info.flclearinghouse.com/