Care Coordination Assistant — Patient Care & Admin (Day Shift)

Team Member Services; United States; On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave: 4 Weeks 100% Paid

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a customer service oriented team member to support patient care coordination and communication across care managers and physicians. You will document regulatory letters, arrange transportation, and secure insurance authorizations under supervision.

The role emphasizes strong interpersonal skills, clerical accuracy, and ability to navigate medical terminology in a fast-paced health system in Florida.

Qualifications

• Intermediate to advanced computer skills including Microsoft Office, Word, Outlook, PowerPoint and Excel.
• Excellent interpersonal and communication skills.
• Medical terminology helpful.
• Good public relations/clerical and computer skills.

Responsibilities

• Promotes excellent customer services through interactions with patients, physicians, care managers, and the healthcare team.
• Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family.
• Provides and documents the delivery of regulatory letters to patients or their representatives in accordance with Federal and State regulations.
• Arranges patient transportation and follow up appointments as requested.
• Obtains insurance authorization for patient post-acute care needs as directed by the Care Manager.
• Other duties as assigned.

Skills

Interpersonal communication

Public relations

Clerical and computer skills

Microsoft Office proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

AdventHealth is seeking a customer service oriented team member to support patient care coordination and communication across care managers and physicians. You will document regulatory letters, arrange transportation, and secure insurance authorizations under supervision.

The role emphasizes strong interpersonal skills, clerical accuracy, and ability to navigate medical terminology in a fast-paced health system in Florida.