Care Coordination Assistant (Day Shifts)

Jackson Health System; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Jackson Memorial Hospital, part of Jackson Health System, seeks a Case Management Assistant to support the Clinical Resource Management Department in quality and utilization data for daily operations. The role involves processing CMS forms and ensuring accurate documentation in patient records, while engaging with CRM leadership and patients to monitor progress.

The position emphasizes service excellence, confidentiality, and collaboration across departments with a focus on timely referrals and

Qualifications

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Responsibilities

• Provides the Centers for Medicare & Medicaid Services CMS forms (MOONS, IMs) to patients in a safe, timely, and effective manner.
• Verifies and assures that documentation entered within the patients' medical records are entered accurately and kept confidential.
• Responds and verifies inquiries from CRM leadership team and/or responsible parties.
• Interacts with patients to keep track of their progress and to ensure satisfaction.
• Adhere to professional standards as outlined by protocols, rules and regulations.
• Develops effective working relationships with CRM team.
• Facilitates multiple care aspects as requested by CRM leadership team for DC planning (case coordination, information sharing, etc).
• Under direction of CRM leadership, assist with the daily referrals, per standard protocols, to Primary Care Physician and JHS specialty clinics, scheduling diagnostic studies and other clinics appointment and procedures.
• Coordinates with outpatient studies as needed.
• Demonstrates behaviors of service excellence and CARE values. Performs all other related job duties as assigned.
• The incumbent may attend management meetings and may be involved directly or indirectly around confidential management decisions

Skills

Analytical skills

Organizational skills

Communication skills

Education

High school diploma

Job description

Jackson Memorial Hospital, part of Jackson Health System, seeks a Case Management Assistant to support the Clinical Resource Management Department in quality and utilization data for daily operations. The role involves processing CMS forms and ensuring accurate documentation in patient records, while engaging with CRM leadership and patients to monitor progress.

The position emphasizes service excellence, confidentiality, and collaboration across departments with a focus on timely referrals and