CARE Contracts & Billing Specialist

Ingersoll-Rand; Davidson, Northern (NC, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a CARE Contracts Specialist in Davidson, NC, to activate, manage, and analyze maintenance service agreements within the CARE portfolio. You will verify financial accuracy, align invoices with services, and collaborate with Sales, Service, and Operations to keep agreements moving smoothly.

The ideal candidate has strong analytical and financial skills, experience with contracts or Salesforce, and a proactive communication style.

Qualifications

• Associate degree or an equivalent combination of professional experience.
• 5+ years of progressive professional experience supporting internal or external customers in customer service, sales, inside sales, direct sales support, billing, invoicing, financial analysis, contract administration, or a related function.
• 2+ years’ experience reviewing detailed business, customer, financial, billing, or contract-related records for accuracy.
• 2+ years of experience working cross-functionally with internal or external partners, such as communicating by phone and collaborating with sales, service, customer support, field, or operations teams to obtain information and resolve issues.
• 1+ year of experience using CRM, ERP, contract management, billing, or comparable business system.

Responsibilities

• Accurately establish, monitor, and manage contract information in contract administration systems, including Siebel, Salesforce, and SharePoint.
• Setup invoicing according to contracts, manage recurring invoicing, and monitor invoice and revenue totals utilizing proper accounting practices.
• Ensure documentation for contract modifications is accurate and complete.
• Issue and support contract modifications and coordinate updates to all applicable systems.
• Compile data for cost analysis and profitability tracking.
• Enforce all Sarbanes‑Oxley requirements.
• Ensure accurate application of pricing increases and communicate effects.
• Manage contract terminations process ensuring prompt and accurate financial reconciliation.
• Manage contract renewal process.
• Support all company goals for services contracts.
• Respond to all customer issues in a professional and timely manner.

Job description

Ingersoll Rand is seeking a CARE Contracts Specialist in Davidson, NC, to activate, manage, and analyze maintenance service agreements within the CARE portfolio. You will verify financial accuracy, align invoices with services, and collaborate with Sales, Service, and Operations to keep agreements moving smoothly.

The ideal candidate has strong analytical and financial skills, experience with contracts or Salesforce, and a proactive communication style.