Care Co-ordinator

Southern Housing; Newport (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Southern Housing is seeking a Care Co-ordinator to join our Care & Support team in Newport. You will organise and support Homecare and Extra Care services, create rotas, respond to enquiries, and help maintain records and compliance.

You will work closely with managers and frontline staff to ensure high-quality care is delivered on time, while supporting day-to-day operations and delivering a customer-focused service.

Qualifications

• Proven experience providing administrative support within a busy office or service environment.
• Experience coordinating workloads, schedules, rotas or services.
• Customer service confidence in handling enquiries and delivering a professional, responsive service.
• Strong administration and IT skills, including diary management, rota planning, record keeping and minute taking.
• Good verbal and written communication, with the ability to build positive working relationships.
• Ability to manage competing demands, prioritise tasks and meet deadlines.
• Ability to work as part of a team and support wider service objectives.
• GCSEs in Maths and English at grade C/Level 4 or above.

Responsibilities

• Coordinate care and support across Homecare and Extra Care services.
• Create and manage staff rotas to ensure timely care delivery.
• Respond to enquiries and maintain accurate records.
• Arrange meetings and support compliance activities.
• Help deliver an efficient, customer-focused service.
• Support day-to-day running of the service and training attendance.

Skills

Organised and proactive

Co-ordination skills

Customer service

Admin and IT skills

Communication

Organisation & prioritisation

Teamwork

Education

GCSEs: Maths & English

Tools

Diary management

Record keeping

Job description

We32re looking for an organised and proactive Care Cooordinator to join our Care & Support team and help ensure residents and people who use our services receive high-quality, reliable care and support.

In this role, you14ll provide administrative and coination support across our Homecare and Extra Care services. Working closely with managers and frontline colleagues, you14ll be responsible for creating and managing staff rotas, helping to ensure care and support is delivered at the right time and in line with residents19 needs.

You14ll also play an important role in supporting the day-to-day running of the service, responding to enquiries, maintaining accurate records, arranging meetings, supporting compliance activity and helping to deliver an efficient and customer-focused service.

Your main place of work will be Newport, although you14ll be required to work from other locations at times and attend training or meetings when required. You14ll therefore need a full driving licence and access to a vehicle with business use insurance. Occasional work outside normal office hours may also be required.

We14re looking for someone who is organised, customer-focused and detail-oriented, and enjoys coordinating services, supporting colleagues and helping to deliver excellent care services.

You14ll bring:

• Relevant experience: proven experience providing administrative support within a busy office or service environment
• Coination skills: experience effectively coordinating workloads, schedules, rotas or services
• Customer service skills: confidence dealing with enquiries and providing a professional, responsive service to customers and colleagues
• Administrative expertise: strong administration and IT skills, including diary management, rota planning, record keeping and minute taking
• Communication skills: good verbal and written communication skills, with the ability to build positive working relationships
• Organisation and prioritisation: the ability to manage competing demands, prioritise tasks and meet deadlines
• Teamwork: the ability to work effectively as part of a team and support wider service objectives
• Qualifications: 4 GCSEs at Grade C/Level 4 or above (or equivalent), including Maths and English

Desirable:

• Understanding of health and social care legislation
• NVQ Level 2 or 3 in Administration (or equivalent) or a relevant business qualification

About The Team

You32ll be part of our Care & Support service, helping to coordinate the delivery of high-quality care across our Homecare and Extra Care services.

Our teams support people to live as independently as possible, promoting dignity, wellbeing and choice. Working closely with managers, frontline colleagues and residents, you14ll help ensure services are organised effectively, resources are coordinated efficiently and people receive the support they need when they need it