Care Center Administrative Operations Lead

Diversicare; Monroe (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision

401k plan

Tuition reimbursement

Paid time off

Disability insurance

Job summary

Diversicare is seeking an Administrative Operations Coordinator to manage center administrative processes, payroll, workforce coordination, and resident financial services. You will maintain confidential records, coordinate Medicaid documentation, and ensure accurate billing and compliance across departments.

The role emphasizes collaboration with center leadership, HR, and central offices to support service excellence and compliant operations in a caregiving-focused environment.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• 1–3 years of experience in HR, payroll, full cycle recruiting, accounting, healthcare administration, business office operations, workforce coordination, or related field preferred.
• Experience with accounts receivable, billing, Medicaid applications, or resident financial services preferred.
• Experience with HRIS, applicant tracking, payroll, workforce management, electronic health record, or AR systems preferred.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of payroll processes, confidentiality requirements, and basic accounting principles.
• Ability to communicate professionally with residents, families, team members, applicants, government representatives, and leaders.
• Strong organizational, analytical, customer-service, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, and work with minimal supervision.

Responsibilities

• Coordinate assigned Center administrative processes across business office, HR, payroll, workforce support, compliance records, and required reporting.
• Partner with Administrators, Nursing Directors, department leaders, Central Business Office, Payroll, HR, and Workforce Management to ensure timely completion of processes.
• Maintain organized, confidential, survey-ready records for resident financial matters, personnel files, payroll, benefits, leave, workers’ compensation, recruitment, onboarding, and compliance documentation.
• Communicate professionally with residents, families, applicants, team members, government agencies, vendors, and leadership regarding administrative, financial, HR, payroll, workforce, and compliance matters.
• Identify barriers, documentation issues, employee relations matters, collection concerns, billing issues, payroll concerns, and compliance risks to the appropriate leader.
• Support resident financial services, Medicaid coordination, collections activity, and required financial reporting.
• Review AR information, aging, past-due balances, Medicaid pending accounts, bad debt, and complete follow-up in partnership with leadership.
• Coordinate with Admissions, Nursing, MDS, Therapy, and other departments to support accurate billing and payer-source changes.
• Complete assigned billing, reconciliation, month-end, census, resident trust, and financial documentation activities within deadlines.
• Process payroll-related activities, HRIS updates, onboarding, and staff communications in partnership with HR.

Skills

HR experience

Payroll experience

Billing & collections

Analytical skills

Organizational skills

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

UKG Pro

UKG Workforce Management

iCIMS

PointClickCare

RFMS

Microsoft Office

Job description

Diversicare is seeking an Administrative Operations Coordinator to manage center administrative processes, payroll, workforce coordination, and resident financial services. You will maintain confidential records, coordinate Medicaid documentation, and ensure accurate billing and compliance across departments.

The role emphasizes collaboration with center leadership, HR, and central offices to support service excellence and compliant operations in a caregiving-focused environment.