Care Advocate

UHS; McAllen (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Loan Forgiveness

Challenging work environment

Competitive pay & PTO

Excellent medical/dental/vision

401(k) with company match

SoFi student loan refinancing

Career development opportunities

Job summary

Prominence Health is seeking a Care Advocate to compassionately support our members by educating them about benefit plans, scheduling appointments, and navigating bills for Medicare lines of business. You will coordinate transportation, assist providers, and serve as a liaison between members and the health system, ensuring smooth access to care and services across the Medicare programs.

Join Prominence Health in a value-based care environment that emphasizes collaboration across care teams and

Qualifications

• High school diploma or GED required; AA preferred.
• Strong communication and active listening skills.
• Empathy and collaborative approach to resolve issues.
• Comfort with navigating benefit plans and bills.

Responsibilities

• Advocate for members' care by educating on benefit plans.
• Schedule member appointments and coordinate care.
• Navigate bills and assist with billing questions.
• Arrange transportation for Medicare lines of business.

Skills

Communication skills

Active listening

Empathy & compassion

Customer service

Teamwork

Software navigation

Web-based programs

Detail-oriented

Education

High school diploma or GED

AA degree preferred

Tools

MS Office

Job description

Responsibilities

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at: https://prominence-health.com/

Job Summary

The Care Advocate is a dedicated health care professional who compassionately and quickly advocate for our member's care through educating members and providers of the benefit plans, scheduling member appointments, navigating bills, and arranging transportation for Medicare lines of business.

Benefit Highlights

• Loan Forgiveness Program
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications and Requirements

• High school Diploma or GED required. AA degree preferred.
• Basic understanding of medical and health care terms and processes preferred.
• Strong communication skills both written and verbal.
• Positive customer service skills including active listening, empathy and compassion when resolving member and provider questions, problems or complaints
• Resourceful, good problem solving abilities, attention to detail, and teamwork orientation.
• Technical proficiency as it relates to software navigation, web-based program organization, and a clear understanding of office program.
• Flexibility to meet the changing demands of the business.
• Ability to be present, complete any task assigned, consistently do the right thing, work together toward the business goals
• Appetite for growth, learning and working in a fast-paced, challenging environment.
• Ability to learn new lines of business, software, platforms and methods for processing member and provider service requests.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.