Care Access Specialist — Front End Ops (Onsite)

UNC Health; North Carolina; On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC, seeks a Care Access Specialist to be the first contact for patients, staff, and physicians by phone or in person. You will assist with patient registration, schedule outpatient appointments, enter data, check in/out, and coordinate communications across units.

Requires a high school diploma or GED and at least three years of customer service or clerical experience. Salary ranges from $19.12 to $27.17 per hour with an on-site schedule, typically 40 hours weekly.

Qualifications

• Three (3) years of customer service and/or clerical experience required.
• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsibilities

• Provides excellent customer service in a busy call center or outpatient setting.
• Verifies key patient information to ensure safety, billing accuracy, and insurance processing.
• Schedules patient appointments and communicates cancellations to providers as needed.
• Manages referrals for multiple clinics and follows referral policies.
• Answers phones, directs calls, and messages in Epic.

Skills

Customer service

Clerical experience

Phone etiquette

Education

High school diploma or GED

Tools

Epic

Job description

UNC Health in Chapel Hill, NC, seeks a Care Access Specialist to be the first contact for patients, staff, and physicians by phone or in person. You will assist with patient registration, schedule outpatient appointments, enter data, check in/out, and coordinate communications across units.

Requires a high school diploma or GED and at least three years of customer service or clerical experience. Salary ranges from $19.12 to $27.17 per hour with an on-site schedule, typically 40 hours weekly.