Patient Access Navigator - Scheduling (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Tanner-Health-1 is seeking a Patient Access Navigator I in Carrollton, GA to coordinate scheduling requests, validate requirements, and guide patients through access to care. You will follow established workflows, ensure patient readiness, and support accurate appointment placement to deliver a positive experience.

Ideal candidates demonstrate strong organizational and time-management skills, clear communication, and the ability to multitask in a fast-paced setting while collaborating with

Qualifications

• Ability to follow structured workflows, protocols, and system guidance with consistency and accuracy.
• Effective verbal and written communication with patients, provider offices, and clinical staff.
• Strong organizational, time management, and multitasking in a high-volume setting.
• Customer service focus with empathy and problem-solving abilities.
• Ability to adapt to new systems, workflows, and process changes.

Responsibilities

• Coordinate scheduling requests and validate scheduling requirements.
• Assist patients in navigating access to care.
• Ensure accurate appointment placement and patient readiness.
• Support existing patient access workflows and system guidance.

Skills

Escalation

Organization

Time management

Workflows

Communication

Multitasking

Customer service

Problem solving

Adaptability

Education

High School Diploma or GED

Job description

Carrollton, GAAdministrative or Clerical26-1087Job DescriptionA Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.QualificationsEducation: High School Diploma or GEDExperience: Six months of related experienceKnowledge, Skills and Abilities:*Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.*Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment*Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy*Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members*Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows*Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs*Basic problem-solving skills with the ability to recognize issues and escalate appropriately*Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environmentLicenses & Certifications:* NONE REQUIRED