Care Access & Referral Specialist

Quincy Medical Group; Quincy (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition reimbursement

Job summary

Quincy Medical Group in Quincy, IL is seeking a Referral Specialist to coordinate patient access to specialty care. You will process referrals, obtain prior authorizations, and ensure patients are connected to appropriate care promptly with providers, clinical teams, and insurers.

The role requires strong communication and organizational skills in a fast-paced healthcare setting. This is a full-time, weekday position based in Quincy, Illinois, focusing on accurate documentation and exceptional

Qualifications

• High school diploma or GED required.
• Experience in healthcare, medical office, scheduling, insurance, or customer service preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Experience with electronic medical records and insurance verification preferred.
• High attention to detail and commitment to accuracy.
• Ability to work independently while collaborating with clinical and administrative teams.
• Commitment to providing excellent patient service and support.

Responsibilities

• Process incoming referrals for specialty care services accurately and efficiently.
• Obtain and manage prior authorizations from insurance companies as required.
• Coordinate appointment scheduling between patients, providers, and specialty clinics.
• Communicate with patients regarding referral status, appointment details, and next steps in care.
• Verify insurance coverage and eligibility for referred services.
• Collaborate with providers, clinical staff, and external healthcare organizations to ensure continuity of care.
• Maintain accurate documentation within the electronic medical record.
• Monitor referral queues and ensure timely completion of all referral workflows.
• Respond to patient inquiries via phone, portal messages, and internal communications.
• Support patients in navigating the healthcare system and accessing appropriate services.
• Perform other duties as assigned to support patient access operations.

Skills

Communication

Organization

Problem solving

Multitasking

Attention to detail

Independent work

Team collaboration

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR) systems

Insurance verification tools

Job description

Quincy Medical Group in Quincy, IL is seeking a Referral Specialist to coordinate patient access to specialty care. You will process referrals, obtain prior authorizations, and ensure patients are connected to appropriate care promptly with providers, clinical teams, and insurers.

The role requires strong communication and organizational skills in a fast-paced healthcare setting. This is a full-time, weekday position based in Quincy, Illinois, focusing on accurate documentation and exceptional