Care Access & Referral Specialist

Union Community Care; Coatesville (Chester County); On-site; USD 38,000 - 52,000; Full time

Job summary

Union Community Care in Coatesville, PA seeks a Referral Coordinator to manage prior authorizations and arrange specialty care appointments for patients. You will track referrals, communicate with care teams, and help patients overcome barriers to access.

The role requires healthcare familiarity, strong phone skills, and attention to detail to ensure timely referrals and accurate documentation. This is a full-time on-site position in Coatesville.

Qualifications

• Healthcare experience required.
• Experience with referrals coordination preferred.
• Strong telephone and customer service skills.
• Fluent in English, reading, writing, and speaking.
• Knowledge of medical terminology beneficial.

Responsibilities

• Coordinate with patients, specialists, and insurance companies to obtain prior authorizations.
• Arrange appointments for specialty care and ensure required documentation is submitted.
• Maintain up-to-date lists of participating specialists and payer requirements.
• Prioritize referrals based on urgency and communicate with care teams.
• Follow up to close the referral loop and complete documentation.

Skills

Healthcare experience

Referral coordination

Telephone / customer service

English fluency

Medical terminology

Education

High School diploma or GED

Job description

Union Community Care in Coatesville, PA seeks a Referral Coordinator to manage prior authorizations and arrange specialty care appointments for patients. You will track referrals, communicate with care teams, and help patients overcome barriers to access.

The role requires healthcare familiarity, strong phone skills, and attention to detail to ensure timely referrals and accurate documentation. This is a full-time on-site position in Coatesville.